Enrollment Specialist

Enrollment Specialist

Position Summary

The Full-Time Enrollment Specialist serves as the primary contact for prospective and

current families, playing a critical role in managing the entire enrollment lifecycle from

initial inquiry to final registration, and withdrawal/graduation. This position requires

exceptional organizational skills, meticulous attention to detail, and a commitment to

data accuracy, ensuring that all student and billing records comply with regulatory and

institutional standards. This role requires a detail-oriented individual who provides

exceptional customer service, demonstrates strong organizational and time management

skills, and maintains a positive, solutions-focused attitude. The specialist must

represent Blue Ribbon Results Academy with the highest degree of professionalism,

discretion, and alignment with its mission and values.

Key Responsibilities

● Serve as the primary point of contact for all enrollment inquiries via phone, email,

and in-person visits.

● Professionally answer all incoming calls, assisting families with enrollment

questions, and accurately directing non-enrollment inquiries to the appropriate

staff member.

● Systematically manage the enrollment pipeline, including initial inquiries,

distributing and collecting applications, scheduling and conducting engaging

family tours, and ensuring consistent, timely follow-up communication with

prospective families.

● Coordinate and support new-student registration and orientation events to ensure

a smooth transition for enrolled students and families.

● Execute and maintain accurate, secure, and confidential enrollment records and

billing information for all students.

● Expertly manage and update data across specialized administrative and funding

database systems, including Brightwheel, Mixed Delivery portals, and Department

of Social Services (DSS) platforms.

● Proactively audit and organize all enrollment documentation to ensure complete

compliance with institutional, state, and grant requirements, guaranteeing records

are ready for state inspections and grant audits.

● Collaborate closely with teaching staff and the Executive Director to monitor

classroom availability and facilitate the appropriate and timely placement of new

students.

● Maintain a high standard of professionalism and discretion in all internal and

external communications, especially when handling sensitive family and student

information.

● Represent the Academy and its mission and values consistently and positively in

all interactions with families, staff, and the community.

Qualifications (Preferred)

● Proven experience in an administrative, clerical, or enrollment management role,

preferably within an educational or early childhood setting.

● Strong proficiency in Microsoft Office Suite (Word, Excel) and experience with data

entry and database management; familiarity with Brightwheel or similar student

management systems is a plus.

● Exceptional written and verbal communication skills, including a positive and

professional telephone demeanor.

● Ability to organize, multitask, and manage multiple projects simultaneously while

maintaining rigorous attention to detail.

● High School Diploma or equivalent required; Associate's or Bachelor's degree

preferred.

Job Type: Full-time

Benefits:

● 403 (b)

● Life insurance

● Paid time off

● Parental leave

● Professional development assistance

Schedule:

● 8-hour shift

● Monday to Friday

Experience:

● Customer service: 3 years (Preferred)

Language:

● English (Required)

Work Location: In person

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

• 403(b) matching
• Life insurance
• Paid time off

Work Location: In person