Family Support Specialist II

1 week ago

Norfolk, Virginia, United States Urban Strategies, Inc Full time

BACKGROUND:
USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in

communities that are undergoing comprehensive physical revitalization.

Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals , in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

JOB SUMMARY:
The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

JOB RESPONSIBLTIES:

  • Conduct intake, assessments, enroll residents in family support program, and visit various locations for resident information gathering.
  • Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
  • Ensure privacy, track resident data in USI's "LEARN" system, attend community and program-related meetings.
  • Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
  • Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
  • Offering consultation services in financial management and goal-setting.
  • Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
  • Supporting and promoting the development of the USI CDFI client base.

QUALIFICATIONS :

  • Bachelor's degree in Social Work , Sociology, Psychology, or related field.
  • 3+ years of experience as a case manager or in direct practice with low-income households; health services experience a plus.
  • Valid driver's license and automobile availability for work use.
  • Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
  • Ability to handle confidential information professionally.
  • Independent and proactive work ethic, with strong team collaboration skills.
  • Availability for evening and weekend functions as required.
  • Strong verbal and written communication skills for diverse communities.
  • Effective real-time priority management.
  • Excellent organizational, planning, and time management skills.
  • Ability to excel in fast-paced, culturally diverse environments.
  • Proficiency in MS Office Suite (Advanced Excel) and other common software.

U rban Strategies, Inc. is an Equal Opportunity Employer.

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