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IT Business Analyst

2 weeks ago


Nashville, Tennessee, United States Mendota Insurance Company Full time

Overview:

Applicants must live in or around Nashville, TN to be considered for the job.

Seeking a proactive and customer-focused IT professional to provide technical and administrative support for enterprise systems, desktop environments, and end-users. This role combines hands-on technical troubleshooting with business analysis, documentation, and system improvement initiatives.

Key Responsibilities:

  • Provide Tier 1 IT support for hardware, software, and network issues.
  • Maintain and update Active Directory accounts and user permissions.
  • Design and manage form templates for internal use.
  • Develop and maintain technical documentation, training materials, and knowledgebase articles.
  • Support system integrations and identify opportunities for process automation.
  • Deliver responsive, high-quality customer service across multiple communication channels.

Qualifications:

  • 2+ years of IT support or business analysis experience.
  • Proficiency with Windows 11, Windows Server, Microsoft 365, and basic networking.
  • Experience with SQL, scripting, VMware, VOIP systems preferred.
  • Strong communication, problem-solving, and organizational skills.