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Sr Business Analyst Back Office Order Management

2 weeks ago

Nashville, Tennessee, United States Schneider Electric Full time

Job Description:

Are you interested in joining a fast-paced team that provides you with the opportunity to travel and network across the business as you build your career? An exciting opportunity for a Senior Order Execution Business Analyst opened with the Titan Transformation program as we deploy SAP across North America plants.

The primary responsibility of this position is to ensure a successful transformation for the business, specifically in the area of Order Management/customer service, as we move away from legacy systems into the future state, utilizing the latest version of SAP. Additionally, you will work with an agile mindset and a focus on continuous improvement to add value to Global Supply Chain. You will work closely with the business and other resources across multiple projects to guarantee that the deployed solution fits with the business needs for end-to-end operations. The Business Analyst drives continuous process improvement efforts through research, data analysis, and problem solving. The Business Analyst leads business requirement gathering necessary to provided and deliver business value. As a Business Analyst you will be part of an elite team of people that is leading the digital transformation within Schneider Electric's North America Market (NAM).

What will you do?

  • Lead in the identification of back office order management business requirements and development of the customer story backlog for SAP.
  • Serve as a Change Agent, supporting the Product Owner in resolving issues between legacy and future state ERP systems
  • Manage transfer of SAP knowledge to Key Users, data owners, and local management team
  • Work with key stakeholders to identify and understand their needs.
  • Capture feedback from users and identify "enhancements" of existing functionality.
  • Lead and participate in stakeholder workshops
  • Create/Validate End to End Process Flows for manufacturing plants
  • Contribute to localization of project documentation (training materials, test scripts, etc)
  • Be accountable for site readiness (planning, support, audit, training)
  • Be the business representative for the program with understanding of current order execution/customer service processes and systems
  • Be accountable for Business Transformation, Solution decisions, Data accuracy, and Organizational Change Management
  • Participate in End User Training
  • Hold the Key Users and Data Owners accountable for project deliverables
  • Lead the Key Users & project team participation in solution testing

Working conditions:

  • Tight deadlines and multiple priorities, requiring decisive decision making in a fast-paced environment
  • Willing to work outside the standard 8-5 schedule, across time zones, including early mornings, evenings, and weekends as required by tight project deadlines
  • Ability to work independently in a competitive work environment
  • Managing and collaborating remotely

Qualifications:

Preferred skillset:

  • Knowledge of back-office order management/customer service operations and business processes across plants
  • Strong data analysis skills
  • Change management and communication skills
  • Must have history of delivering results
  • Leadership and management skills
  • Ability to balance a workload while working on multiple priorities
  • Listening, negotiation, decision making, problem solving
  • Aptitude in learning and working in new IT systems
  • Ability to collaborate and work in a multicultural environment
  • Bachelor's degree: Supply Chain, Business Administration
  • 3-5 years of work experience in the area of order management/plant customer service

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.