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Sr. Manager, GTM Systems

3 hours ago

New York, New York, United States Retool Full time
WHY WE'RE LOOKING FOR YOU: We're building a complex, enterprise-grade go-to-market motion. To support it, we need GTM systems that are scalable, reliable, and designed with long-term intent.
We're looking for a Senior Manager, GTM Systems & Operations who brings strong judgment, systems thinking, and experience operating at scale. This role is about making smart tradeoffs, building durable foundations, and enabling the business to move faster without creating downstream risk.
WHO YOU'LL WORK WITH You'll sit within Revenue Operations and report to the SVP, International Sales. You'll partner closely with the CRO, Sales and Customer Success leadership, Marketing Ops, Finance, and internal Product/Engineering teams supporting GTM tooling.
You'll manage and develop a team of 3–4 GTM Systems & Operations professionals.
WHAT YOU'LL DO:Own and evolve the GTM systems landscape, designing for scale rather than today's org chartMake clear sequencing and tradeoff decisions around automation, tooling, and processTranslate executive priorities into concrete system requirements, timelines, and delivery plansAct as the systems partner to Sales, Customer Success, and Technical Customer Success leadersLead annual planning execution from a systems perspective (territories, quotas, forecasting workflows, readiness)Build, coach, and develop a high-performing team with the right mix of analytical, administrative, and technical skillsEstablish strong governance across data, reporting, access, and integrationsLead system rollouts, migrations, and changes with disciplined change management and communicationAnticipate risk and address issues early, including production incidents and data integrity concerns
THE SKILLSET YOU'LL BRING:7+ years of experience in GTM Systems, Revenue Operations, or Sales OperationsPrior people management experience leading teams through growth and changeDeep hands-on experience with Salesforce and modern GTM tooling (e.g., Outreach, LeanData, HubSpot, CommonRoom)Advanced SQL & Analytics; SLA ownership; Versioning metrics without breaking historical reportingStrong systems-level thinker with sound judgment around prioritization and tradeoffsExperience supporting enterprise sales and post-sale motions with complex data and account structuresAbility to influence senior stakeholders without direct authorityStrong analytical and forecasting instincts, including metric design and scenario planningCalm, credible operator who communicates clearly and executes consistently