Order Entry Associate

2 weeks ago

Ronkonkoma, New York, United States Nassau Candy Full time

Who We Are
Nassau Candy is a leading importer, manufacturer, and distributor in the confectionery, gourmet food, promotional products, and apparel industries. With decades of industry expertise, we provide a wide range of high-quality products to retailers and businesses nationwide.

What We Stand For and Where You'll Come In
We're looking for a detail-oriented, high-energy Order Entry Associate / Customer Service Representative to join our fast-paced Ronkonkoma, NY office. This role is essential in ensuring the smooth and accurate processing of customer orders—from entry through delivery—while communicating with both internal departments and our valued customers.

Core Values That Drive Us
 One Team: Collaboration and alignment across departments
 Innovation & Adaptability: We welcome change and stay flexible
 Customer-Centric: Our customers' needs always come first
 Execution with Excellence: We deliver quality and results
Data-Driven Decisions: We trust insights to guide us

How You'll Make an Impact
Order Management

• Accurately enter and review customer orders in our system

• Follow orders from entry through completion, ensuring delivery meets expectations

• Collaborate with multiple departments including Sales, Production, and Shipping

Customer Communication

• Serve as a point of contact for customer inquiries

• Provide updates, troubleshoot issues, and build strong client relationships

• Ensure clear and timely communication at all stages of the order process

Operational Support

• Maintain accuracy under pressure in a deadline-driven environment

• Assist in resolving discrepancies and coordinating special requests

• Help maintain data integrity across systems

We're Excited About You Because…

• You have prior experience in order entry or customer service (experience with promotional products a plus)

• You're a strong multitasker who thrives in a fast-paced setting

• You communicate clearly—both verbally and in writing

• You're proficient in Microsoft Office (Outlook, Word, Excel)

• You bring a positive attitude and a team-first mindset

What We Offer

• Competitive salary with annual reviews

• Paid vacation and PTO

• Medical, Dental, Vision, AFLAC & Pet Insurance

• Employee discounts on unique and exciting products

• A supportive, entrepreneurial environment with room to grow

Office Guidelines
This is a full-time, in-office role based in Ronkonkoma, NY. We value the connection and collaboration that comes from working together face-to-face.

Ready to Join Us?
Be part of a company where your attention to detail and customer-first mindset make a real difference. Apply now to start your journey with Nassau Candy

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