TBF Project Coordinator

4 hours ago

Eden Prairie, Minnesota, United States DBS Residential Solutions Full time $22 - $27
 LOOKING FOR A GROWING COMPANY WITH A GREAT CULTURE?

DBS Residential Solutions, Inc., a regional leader in basement waterproofing, foundation & crawl space repair, concrete repair, basement finishing, and whole-home energy solutions, is looking for a TBF Project Coordinator to join our growing team.

Compensation: $ $27.00 / HR

Schedule: IN - PERSON Fulltime Monday – Friday

This role is ideal for someone who thrives on organization, communication, and creating an exceptional customer experience while supporting field teams and subcontractors.

What We Would Provide You

  • A trusting, respectful, and fun culture
  • The best tools and training to get the job done right
  • A solid pay and benefits package including health, vision, dental, and 401(k)
  • A team you can be proud of (voted Best Place to Work the last two years)
  • Opportunities for professional growth and development

What You Would Do

  • Serve as the primary point of contact for basement finishing customers, scheduling installations and following up on project-related needs
  • Schedule pre-project visits and create project packets and job timelines for each project
  • Source job drawings from architects and assist with permit applications
  • Communicate proactively with customers throughout the project lifecycle
  • Provide administrative support including change orders, upgrades, and subcontractor agreements
  • Maintain Gantt charts to track completed and upcoming work
  • Close out completed projects by requesting 5-star reviews, sending feedback forms, warranty packets, and thank-you gifts
  • Ensure all job information is accurately entered into CRM systems
  • Support invoice approval for subcontractors in coordination with Accounts Payable
  • Work closely with the TBF Field Supervisor, subcontractors, and trade partners
  • Deliver a remarkable customer experience that aligns with DBS values
  • Maintain regular, reliable on-site attendance
  • Perform all other duties as assigned

What We Need for This Role

  • Strong customer service mindset with the ability to manage multiple priorities
  • Excellent verbal and written communication skills
  • High level of organization and attention to detail
  • Ability to accurately perform data entry and manage documentation
  • Comfort using computers, CRM systems, and standard office software
  • Ability to problem-solve, work independently, and collaborate as part of a team
  • Ability to understand, speak, read, and write English
Education and Experience
  • High school diploma or GED preferred
  • One (1) or more years of experience in customer service or project coordination preferred
  • Equivalent combination of education and experience demonstrating the ability to perform the role

Our Vision, Mission & Values

Our Vision: A world where every family lives in a healthy, safe, and comfortable home.

Our Mission: Creating lasting "WOW" relationships with employees and customers while providing permanent home performance solutions.

Our Values: Positive, Teamwork and Humble

DBS Residential Solutions is an Equal Opportunity Employer. We encourage Women, Veterans, and Minorities to apply.

All offers of employment are contingent upon successfully passing a background check prior to starting.

Come for the culture. Stay for the opportunity.

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