Senior Manager of Clinical Integration

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

The Senior Manager of Clinical Integration is a key operational leader responsible for managing care coordination functions across Referrals, Enhanced Care Management (ECM), Clinical Case Management (CCM), and Hospital Follow-Up programs. Reporting directly to the Director

of Nursing, this role plays a critical part in optimizing integrated care delivery, ensuring compliance with FQHC and payer standards, and driving performance aligned with CalAIM, HEDIS, and UDS priorities. The role also includes oversight of referral workflows and supports compliance with all data reporting and documentation standards. This leader will serve as a central connector across clinic operations, working closely with clinic leadership, clinicians, and care teams to build integrated care pathways that improve patient outcomes, access, and experience.They will lead process improvement efforts using formal project management tools, with Lean methodology or certification strongly preferred.

Supervisory Responsibilities

• Review weekly timesheets for accuracy, review employee submissions and updates as needed; approve timesheets by required timeline
• Conduct one-on-one meetings (monthly at a minimum frequency, preferably bi-weekly), scheduled conversations, and annual performance reviews with direct reports by required timeline
• Attend mandatory Manager's Learning Collaborative trainings

• Partner with People Operations to:

• Develop a learning plan for employee development goals to provide tools needed to excel in their position

• Implement and follow a process to address performance issues as they arise
• Prepare a comprehensive onboarding process for each specific position for all new hires
• Address serious issues that may require interventions or investigations
• Develop and monitor departmental and program/project operating budgets, costs and schedules
• Supervise, lead, coach, and use best management practices to improve staff performance
• Support and model the identified vision, values, and behaviors of the organization

Essential Duties/Responsibilities

Operational Leadership

• Oversee daily operations of ECM, CCM, Hospital Follow-up, and Referral Management
• Ensure workflows are efficient, compliant, and aligned with DAP Health's care model
• Monitor access, outreach, and referral resolution in coordination with frontline staff and clinic managers

Clinical Integration & Collaboration

• Work closely with clinic leadership and frontline clinicians to design workflows that support whole-person care
• Facilitate integration of care coordination with daily clinic operations to reduce gaps in care and streamline follow-up
• Act as a liaison between care coordination and provider teams to ensure effective transitions of care and real-time communication

Compliance & Reporting

• Ensure compliance with FQHC, HRSA, Medi-Cal, and CalAIM requirements

• Collaborate with the Quality and Data teams to support accurate, timely reporting of:

• UDS (Uniform Data System)

• HEDIS (Healthcare Effectiveness Data and Information Set)
• CalAIM ECM metrics and managed care plan deliverables
• Maintain documentation accuracy in Epic and support staff audit readiness

Team Supervision & Development

• Supervise assigned staff across ECM, CCM, hospital discharge support, and referral coordination
• Provide coaching, mentorship, and ongoing development to strengthen team performance and morale
• Support recruitment, onboarding, and role clarity as the team evolves

Project Management & Process Improvement

• Lead or support cross-functional improvement initiatives using project management tools
• Apply Lean principles or Six Sigma methodology to streamline processes, reduce waste, and improve performance
• Collaborate with internal and external stakeholders to align program operations with system-wide strategies

Core Competencies

• Team leadership & talent development
• Cross-functional collaboration with clinical & operations teams
• Compliance & quality management
• Project management & Lean improvement
• Strategic systems thinking
• Equity-driven, trauma-informed care delivery
• Strong communication and change management

Required Skills/Abilities

• Knowledge of FQHC documentation standards and payer compliance
• Bilingual (Spanish/English) preferred

Education and Experience

• Current RN license in the State of California
• Bachelor's degree in Nursing, Social Work, Public Health, Healthcare Administration, or related field
• Minimum of 5 years of clinical nursing experience in ambulatory, primary care, or community health
• Minimum 3–5 years of experience in clinical operations, care coordination, or case management
• 2+ years of leadership or supervisory experience in a healthcare or FQHC setting
• Strong understanding of CalAIM, UDS, and HEDIS metrics and expectations
• Experience working with EHR systems (Epic strongly preferred)
• Project Management Certification (e.g., PMP) preferred
• Lean Six Sigma training or practical application experience preferred

Working Conditions/Physical Requirements

• This position is on-site at a DAP Health clinic location with the possibility of hybrid
• This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion and talking
• Ability to lift up to 24 pounds