Senior Project Manager, PMO Processes and Tools

Work schedule Monday-Friday standard hours Hybrid on-site at least 3 days in Foster City

Interview process

30-minute Zoom 1.5 hour panel

Job description

Client is helping an on-demand, autonomous ride-hailing company hire a Senior Project Manager, PMO Processes and Tools, to drive the definition, rollout, and continuous improvement of program management processes and tools across the organization.

In this role, you will oversee the full lifecycle of PMO tool and process initiatives, from gathering requirements and defining solutions to implementing systems, training users, and supporting adoption. You'll work cross-functionally with PMO, IT, and business stakeholders to improve operational efficiency and scalability.

The ideal candidate has extensive experience leading enterprise-level process and systems projects and a deep understanding of project management frameworks and tools.

As a Senior Project Manager, PMO Processes and Tools, you will:

Manage the end-to-end lifecycle for new PMO process and tool initiatives, including requirements gathering, documentation, tool configuration, and rollout.

Act as the main liaison between PMO, IT, and business teams to align goals and maintain shared understanding throughout implementation.

Analyze existing workflows to identify bottlenecks and drive process and tool improvements that enhance scalability, efficiency, and quality.

Serve as a subject matter expert for PMO and BI tools (e.g., Jira, Confluence, Structure, Rich Filters, Amazon QuickSight, and Looker), creating best practices and documentation.

Develop and deliver training programs to promote tool adoption and ensure user proficiency.

Build and manage project plans, track milestones, identify risks, and provide clear, actionable updates to leadership and stakeholders.

Role specifics and target candidate profile

Ideal candidate profile

Intake Call 10/13 Top 3 Skills: -Process/Tools implementation experience -Organizational change management -JIRA with Structure/RichFilters plug-in experience -Both Hardware and Software project experience Generalist profile -Lead some of these category of projects -End-to-end project management lifecycle -Process improvement Business Process Re-engineering -Efficiency gains, proposed changes, etc. If they've been Program Managers in the past, they'll have a good understanding of their target audience/customers and internal stakeholders Someone who has worked in both well-structured environments as well as start-up environments and has been a part of a PMO org before in support of TPMs is ideal. Tenure is important - moving from organization to organization without supporting the change management aftercare is not a good look.

Daily tasks

Responsibilities Lead Implementation Projects: Manage the end-to-end project lifecycle for defining and deploying new PMO processes and tools, including requirements gathering, process definition and documentation, tool configuration, integration in the broader process and tool ecosystem, user training, and rollout. Stakeholder Management: Act as the primary point of contact between PMO, IT, and business stakeholders to ensure project objectives are aligned and a shared understanding of requirements is maintained. Process Improvement: Analyze existing program management workflows, identify bottlenecks, and drive the implementation of process and tools improvements to improve the scalability, efficiency and effectiveness of our processes.. System Administration & Support: Serve as a subject matter expert for our core PMO tools (e.g., Jira, Confluence, Structure, Rich Filters, etc...) as well as BI tools (e.g., Amazon QuickSight, Looker or similar), providing guidance, developing best practices, and creating user documentation. Training & Adoption: Develop and deliver training materials to ensure the successful adoption of new tools and processes across the organization, driving user proficiency and engagement. Planning, Reporting & Communication: Establish project plans, track progress against milestones, identify and manage issues and risks, and provide clear, concise status updates to leadership and stakeholders.

Required skills

Qualifications Bachelor's degree, preferably in technology-related field 8+ years of professional experience, with 5+ years of experience in technical project or program management, with a focus on systems and tools implementation. Experience with both waterfall and agile product development lifecycles Deep, hands-on expertise with enterprise-level project management software such as Jira, Confluence, Structure, or similar platforms, including leveraging data from such platforms to deliver insightful dashboards. Proven track record of successfully leading complex, cross-functional projects from initiation to completion. Excellent communication and interpersonal skills, with a demonstrated ability to influence stakeholders and drive consensus. Strong analytical and problem-solving skills, with a talent for translating business needs into technical requirements. Bonus Qualifications Experience working in a fast-paced hardware and software development environment (e.g., robotics, automotive, aerospace, or consumer electronics). PMP, Agile certifications (CSM, CPO, SPC...), or other relevant project management certification. Scaled Agile and/or hybrid agile framework experience with a proven ability to drive alignment and delivery across multiple teams and portfolios Experience managing large-scale tool migrations or enterprise system integrations. Familiarity with scripting or automation within PM tools (e.g., Jira automations, API integrations). A passion for building efficient systems and a knack for making complex processes simple and intuitive for users.

Business driver of role

The Program Management Office (PMO) at Client supports some of the company's most complex, cross-functional decisions and programs. When needed, members of the PMO will roll up their sleeves and work hand in hand with engineering and operations to solve issues that arise. We pride ourselves on our ability to take complexity and translate that into meaningful actions and high-quality, timely decisions. We have a strong track record of helping the organization execute more effectively across a number of different programs and initiatives. We do this through clear thinking, problem-solving, implementing improved operational measures, and influencing and coaching tactics. The PMO Processes & Tools Senior Project Manager will take end-to-end responsibility for defining and rolling out new processes and tools, or making improvements to existing ones. This will go from working with stakeholders to define problem statements and requirements, all the way to training and supporting users during implementation.