Technical Manager

Tyto Athene is searching for a
Technical Manager
to support a 24x7x365 NOC for a law enforcement customer in Ashburn, VA.

Responsibilities

• Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations
• Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders
• Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts
• Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure
• Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs
• Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services
• Provides support to end users, operations personnel, and Government program managers
• Monitors and responds to hardware, software, and network problems
• Provides the routine testing and analysis of all elements of the network facilities
• Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance
• Troubleshoots network systems when necessary and makes improvements to the network
• Provide and support tools enhancements. Perform software and security patching

Required

• Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE
• Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.
• US Citizenship required

Clearance

• Current CBP BI highly desired
• Must have the abillity to obtain and maintain a CBP Public Trust clearance

Location

• Ashburn, VA / Springfield, VA

Compensation

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.