Account Manager

Account Manager (Territory Manager Track)

Who We Are

We're a team of dreamers and doers who want to build something we're proud of. If you're interested in working with a group of agile people who don't take themselves too seriously, you may be in the right place. With clients like Tesla, Apple, Google, the US Government, and almost every university you've ever heard of, we're on a mission to bring privacy to places that desperately need it. We do that by manufacturing our products in Texas and blowing our customers away with a service level they didn't think was possible in the furniture world.

We're a two-time Inc. 5000 Fastest Growing Company in America and two-time "Best Place to Work" in Fort Worth, TX. The trophies are nice, but the stories are better.

What We're Looking For

We're hiring an Account Manager who is ready to grow into a Territory Manager within six months. This role is ideal for someone who thrives in relationships, owns outcomes, and is hungry for regional responsibility.

The Attitude Matters

At Loftwall, attitude matters. We're building a team of problem solvers who take pride in saying "yes" to our customers. We don't claim to have all the answers but we're relentless in finding them. Our team isn't built on ego or individual wins; it's built on collaboration and shared success. When Loftwall wins, we all win. Every role matters here; no contribution is too small when it helps a customer cross the finish line. We're not playing the short game of squeezing extra dollars out of every transaction. We're playing the infinite game: treating people well, doing the right thing, and building a company designed to last. This role will report to the Director of Sales.

We're looking for someone who aligns our five core values:

• Standards Over Shortcuts: Quality matters more than convenience.
• Better Than Yesterday: Improvement is a daily commitment.
• Incurably Curious: Curiosity is the currency we trade in at Loftwall.
• Win Together, Lose Together: Loftwall has never been a one-person show.
• Our Game, Our Rules, Our Scoreboard: We define what winning looks like.

Job Responsibilities:

• Support and manage customer accounts by providing timely quotes, project updates, and proactive communication.
• Build and maintain relationships with dealers, designers, and end users to create a consistent and memorable customer experience.
• Develop a deep understanding of customer needs to deliver tailored Loftwall solutions that align with brand values.
• Transition into territory sales after the first six months to lead client meetings, dealer visits, and regional growth initiatives.
• Collaborate cross-functionally with operations, marketing, and creative teams to ensure seamless project execution.
• Maintain accurate CRM records and report on sales performance and pipeline opportunities.
• Continuously seek opportunities for process improvement and customer satisfaction.

Preferred Qualifications:

• Bachelor's degree or equivalent experience in business, marketing, or related field preferred.
• 1–3 years of experience in sales, account management, or client relations. Commercial furniture or design industry experience a plus.
• Excellent written and verbal communication skills with strong attention to detail.
• Comfortable using tech tools like HubSpot, OpenAI (i.e. ChatGPT), and NetSuite (or other CRM, ERP, AI assistant tools) to streamline sales and communication.
• Strong working knowledge of Microsoft Office and Google Workspace for daily productivity.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Self-starter with a collaborative mindset and a drive to exceed goals.
• Willingness to travel up to 25% once in the Territory Manager position.

Job Type: Full-time

Pay: $55, $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Ability to Relocate:

• Grand Prairie, TX 75050: Relocate before starting work (Required)

Work Location: In person