Customer Service Specialist

2 days ago

Horsham, Pennsylvania, United States Aqua-Tots Swim Schools Full time
Pay & Advancement
  • Starting pay: $18/hour
  • Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
  • Must be 18+ years old to apply

At Aqua-Tots Swim Schools, we provide the highest quality swim lessons—and we have a blast doing it Our mission is to be the best swim school in the world. We believe swimming is a life-saving skill that every child should learn. That's why we're looking for friendly, enthusiastic team members who want to make a difference.

The Part-Time Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.

Our Benefits:

  • Starting pay: $18/hour (Must be 18+ years old to apply)
  • Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
  • Only Part-Time Hours available
  • Weekly and Monthly contests to win prizes and money
  • Career growth into leadership roles
  • Paid training
  • Medical, dental, and vision benefits (for eligible team members)
  • 401(k) with company match
  • Telehealth + supplemental insurance (disability, accident, hospital)
  • Quarterly team outings & holiday parties
  • Employee and member referral bonuses
  • Educational Assistance & Personal Enrichment programs
  • Employee family swim lesson discounts
  • Break room stocked with snacks & drinks
  • Closed for major federal holidays
  • Aqua-Tots Core Values

Want to see what it's like to work here?

Watch this short video:

What we are looking for

  • Outgoing, friendly, and professional
  • Excellent communication and hospitality skills
  • Comfortable using computers and scheduling software
  • Great at multitasking and staying organized
  • Detail-oriented and dependable
  • Customer service or hospitality experience preferred
  • Sales experience is a plus
  • Bilingual is a bonus (Spanish, Mandarin, etc.), but not required

What this position is NOT:
  • This is not a receptionist position
  • This is not a full-time position
  • This is not a seasonal or short-term position

Schedule Requirements

  • Minimum of 3 shifts per week:
  • At least 2 weekday afternoon/evening shifts (3:30–8:30 PM) AND
  • 1 weekend shift – Saturday OR Sunday (8:30 AM–1:30 PM)
What You'll Do
  • Greet customers with a warm, welcoming attitude
  • Communicate effectively with families and children
  • Build strong relationships—learn names, show you care
  • Answer phones, give tours, and explain swim programs
  • Enroll students and manage class schedules using our system
  • Resolve customer concerns with empathy and professionalism
  • Maintain a clean, friendly, and safe front desk and lobby
  • Smile and have fun while making a difference
Work schedule
  • Weekend availability
  • Monday to Friday
Benefits
  • Flexible schedule
  • Health insurance
  • Dental insurance
  • 401(k)
  • 401(k) matching
  • Referral program
  • Employee discount
  • Paid training
  • Vision insurance
  • Disability insurance

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