Customer Support Representative

4 days ago

Horsham, Pennsylvania, United States Turn 14 Distribution Full time
Drive Your Future with Turn 14 Distribution Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader.

Join Our Team as a Customer Support Representative

Location: Horsham, PA – In-Office 

Schedule: 7:30 AM – 4:00 PM and 11:00 AM – 7:30 PM

Overview:
Do you thrive on helping others and solving problems? Turn 14 Distribution is looking for Customer Support Representatives who are ready to deliver exceptional service to our customers. You'll be the go-to expert for order placement, status updates, and resolving any questions or concerns. If you're friendly, detail-oriented, and enjoy a fast-paced environment, this is the role for you

Key Responsibilities:

  • Resolve order issues to ensure customer satisfaction

  • Provide timely email correspondence and occasional phone support

  • Update order statuses, obtain ETAs and tracking numbers

  • Expedite order cancellations, shipping issues, and delivery exceptions

  • Provide shipping quotes (UPS, USPS, FedEx, DHL) and assist with shipment changes

  • Investigate and resolve shipment-related issues, including issuing RMAs

  • Work with manufacturers to obtain credits and resolve product issues

  • Understand goods issues, goods receipts, quarantines, and credit memos and their effect on inventory

  • Navigate and leverage ERP software programs to support daily operations

Knowledge, Skills, and Abilities:

  • Prior customer service experience required

  • Strong computer skills with the ability to type ~40 WPM

  • Outgoing and friendly personality with outstanding professionalism

  • Excellent communication and decision-making skills

  • Automotive knowledge or service experience is a strong plus

  • High School Diploma or equivalent required

There at Every Turn: Our Benefits
We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here's what we offer:

  • Competitive Pay Structure

  • Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)

  • Generous Paid Time Off and Paid Holidays

  • 401(K) Match

  • Tuition Reimbursement

  • Company-Sponsored Events

  • Subsidized Part Purchasing Program


We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.

  • Customer Support Representative

    2 days ago

    Horsham, Pennsylvania, United States TherapyNotes Full time

    About UsTherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us,...

  • Call Center Representative

    1 day ago

    Horsham, Pennsylvania, United States Aston Carter Full time $22 - $25

    Job Title: Call Center RepresentativeJob Summary:The Call Center Representative serves as the first point of contact for potential customers, managing inbound and outbound communications to generate qualified leads and drive dealership growth. This role focuses on handling incoming calls, making outbound calls from lead lists, and nurturing customer...

  • Patient Support Supervisor

    2 weeks ago

    Horsham, Pennsylvania, United States Johnson & Johnson MedTech Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Product Director, Access and Customer Experience, Psoriatic

    3 days ago

    Horsham, Pennsylvania, United States Johnson & Johnson Innovative Medicine Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Director of Category Management

    1 day ago

    Horsham, Pennsylvania, United States Turn 14 Distribution Full time

    Drive Your Future with Turn 14 Distribution Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader. Director of Category Management Horsham, Pennsylvania | In-OfficePosition OverviewThe Director of Category Management is...

  • HVAC Equipment Commissioning Manager

    1 day ago

    Horsham, Pennsylvania, United States Johnson Controls Full time $89,000 - $122,000

    Build your best future with the Johnson Controls teamAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best futureOur teams are uniquely positioned to support a multitude of industries across the...

  • Business Development, Data Center Sales

    1 day ago

    Horsham, Pennsylvania, United States Trojan Battery Company Full time

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Report to Title: Director, Data Center SalesLocation: U.S. RemotePosition OverviewWe are seeking a motivated individual to increase our market share in the Data Center Market, specifically, Hyperscale and MTDC...

  • Retail Sales Associate

    3 days ago

    Horsham, Pennsylvania, United States Curaleaf Full time

    At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.Join us at Curaleaf to be part of a high-growth, purpose-driven company...

  • Retail Sales Associate

    3 days ago

    Horsham, Pennsylvania, United States Curaleaf Full time

    At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.Join us at Curaleaf to be part of a high-growth, purpose-driven company...

  • District Manager, Immunology GI

    3 days ago

    Horsham, Pennsylvania, United States Johnson & Johnson Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...