Associate Technical Solutions Engineer II

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.

Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.

Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.

Bestow participates in the E-Verify Program.

The engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. In addition to building software, we integrate and manage many third-party products used by employees and within the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, martech, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap.

The Bestow Partner Support Team is a highly visible, essential role within the engineering org. We work with all engineering teams and across all stacks to pinpoint, analyze, and fix as many bugs as possible without escalation, giving the rest of the org as much time as possible to create new products instead of fixing issues with existing ones. We also work directly with our partner's engineers to ensure integration stays in optimal condition. Our influence plays a key role in our relationship with our partners.

This role reports to our Partner Support Manager and is open to Remote (US)

As an Associate Technical Solutions Engineer II, you will serve as the front line for the Support Engineering team, working closely with our product engineers, product managers, customer experience, and partner experience teams to diagnose and resolve issues as they arise with our digital life insurance products. You will serve as the first line of support for issues that are too complex for general CX and require engineering involvement. You'll review tickets for accuracy, solve the less complex issues. and escalate tickets needing Tier 2 and Tier 3 support to our more senior team members.

You will contribute to a team critical to operational success. One that works both with internal and external collaborators to resolve issues and ensure our digital life insurance partner experiences remain in optimal condition for our partners and their customers. Part customer consultant, part technical writer, and part software engineer, this role serves as a key liaison across various parts of the Bestow organization. You will contribute in the following ways:

• Working jointly with external/internal engineers, product managers, customer experience, tier 2/3 support, and account managers to assist in providing bug fixes and solutions as they arise with our products.

• Working closely with internal CX as well as Tier 2/3 to coordinate bug fixes while helping to guide the internal engineering teams to understand external partner limitations and issues as they crop up.

• Monitoring first-to-know services on a fixed cadence to ensure our product is never in a state that renders it unusable to our partners and their customers.

• A team player with a customer-centric mindset who takes pride in solving problems and helping others.

• Experience with full-stack professional software development (preferably Python, Go, or TypeScript)

• 6+ months of professional experience debugging and querying various data sets using SQL.

• Experience working with logs and using tools like New Relic or similar logging systems.

• Strong written and verbal communication skills, ability to explain complex technical issues to everyone from the super technical to the layman.

• Experience using a formal ticketing system such as Jira, Salesforce, Zendesk, etc.

• Excited to work with new technology and a desire to learn and adapt in an ever-changing market.

• Atlassian suite experience (Jira, Confluence, Salesforce, Slack) is preferred

• Experience in insurance is a strong plus

• Experience working on APIs and/or event-driven systems is a strong plus
  

At Bestow, we're proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

• Competitive salary and equity based on role

• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs

• 100% paid-premium option for medical, dental, and vision insurance

• Lifestyle stipend to support your physical, emotional, and financial wellbeing

• Flexible work-from-home policy and open to remote

• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas' Deep Ellum, for those who prefer an office setting

• Employee-led diversity, equity, and inclusion initiatives

Recent Employer Awards include:

• Best Place for Working Parents

• Great Place to Work Certified,

• Built In Best Places to Work,

• Fortune's Best Workplaces in Texas

• Fortune's Best Workplaces in Financial Services and Insurance

We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.

Thanks for considering a job at Bestow