IT Technical Support Analyst II

5 days ago

Dallas, Texas, United States Dallas Market Center Full time

Employer: DMC

Date Posted: Nov 13th, 2025

Department:

Overview

IT Technical Support Analyst II Location: Dallas, TX (Onsite Only) Department: Information Technology Schedule: Monday–Friday, 8:00 AM–5:00 PM, plus Market weekends Status: Full-Time, Regular

Description

is seeking a hands-on IT Technical Support Analyst II to join our onsite Help Desk team. The IT Technical Support Analyst II role combines Tier 1 and Tier 2 Help Desk responsibilities to handle advanced troubleshooting, infrastructure support, and system administration. This position serves as the escalation point for complex issues, assists with infrastructure upgrades, and helps maintain reliability across servers, networks, and security systems. This hands-on position emphasizes customer service excellence and a deep understanding of various IT systems, including desktops, laptops, mobile devices, and network equipment. This position is ideal for someone who's mastered Tier 1 support and wants to grow into systems, networking, or cybersecurity.

Key Responsibilities:

Resolve Tier 2 and advanced support requests escalated from Help Desk staff, ensuring a high level of customer satisfaction via in-person, telephone, and online support

Troubleshoot and maintain Active Directory, Group Policy, and Microsoft 365

Support switches, wireless access points, and VoIP systems

Assist with Windows Server, virtualization (VMware/Hyper-V), and Veeam backups

Monitor and maintain system health, patching, and endpoint protection

Document configurations, solutions, and troubleshooting processes

Support event operations and technology readiness during Market events

Collaborate with vendors and other IT team members on infrastructure, security, and other IT projects

Provide mentorship and guidance to Tier 1 team members

Performs other duties as assigned by management

Qualifications:

High School diploma or equivalent required

Associate's degree in information technology or related field, or equivalent experience preferred

3+ years of experience providing advanced IT support or system administration

Strong understanding of Windows Server, networking (TCP/IP, DNS, DHCP), and Microsoft 365

Experience with virtualization, backup, and endpoint security tools

Excellent problem-solving, communication, and customer service skills

Strong organizational and time management skills

Ability to work independently and collaboratively in a team environment

Certifications such as CompTIA Network+, Security+, or Microsoft 365 Fundamentals preferred

Why You'll Love It Here

Hands-on work with enterprise infrastructure in a high-uptime environment

Exposure to server, networking, and security systems

Career path into Systems Administration or IT Management

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