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Loan Officer Assistant

7 hours ago

Remote, Oregon, United States The Lending Collective Full time

the Loan Officer Assistant (LOA)

Remote | High-Trust | High-Growth Role

If you want to be respected, challenged, trusted, and genuinely valued for the impact you make, keep reading.

I am looking for a partner. Someone who wants to grow, take ownership, solve problems, and help build something meaningful alongside a seasoned loan officer.

Compensation & Benefits

  • $5,000 per month base salary
  • $750 per funded file after 5 funded loans per month.
  • Two weeks of paid vacation
  • Paid holidays
  • Full-time, long-term opportunity with room to grow as production grows.
  • Referral Program

If you do great work, you will have a high level of freedom and autonomy. I value results, communication, and trust.

What You'll Be Doing

This role goes far beyond administrative support. You will own the loan from scenario to closing and play a critical role in delivering an exceptional client experience.

If you are not fully capable of every aspect yet, that is okay, and I will train you. What matters is a strong willingness to learn quickly, take ownership, and run with the responsibility.

You will:

  • Own and manage the CRM daily, keeping pipelines accurate, current, and moving

  • Take leads from initial scenario through closing, including purchases and refinances

  • Review borrower documentation and accurately input data into the loan systems

  • Collaborate to build thoughtful loan scenarios based on income, assets, credit, and client goals

  • Complete pre-approvals with accuracy and confidence by:

  • Reading and applying loan guidelines across multiple products

  • Proactively reaching out to borrowers to gather missing information

  • Create Mortgage Coach presentations that clearly outline loan options (I will present them to the client). You will build them with clarity, strategy, and attention to detail

  • Issue and maintain high-quality pre-approvals, which requires:

  • Excellence with income calculations

  • Strong guideline knowledge

  • Confidence that files are solid before clients go under contract, or clearly communicated variables so clients and Realtors understand expectations and what we are solving for

  • Own the outcome of on-time closings by:

  • Working closely with processors throughout the life of the loan

  • Ensuring documents are requested promptly and uploaded to lenders

  • Following up proactively to maintain momentum through closing (You are not processing the file, but you are accountable for forward progress.)

  • Review and approve disclosures

  • Identify potential issues early and proactively bring solutions

  • Communicate directly with clients, Realtors, processors, closers, and lenders

  • Act as a liaison between the Loan Originator and the processor as needed

  • Maintain status reports and review loan progress regularly with the Loan Originator

  • Provide backup support when the Loan Originator is unavailable, including:

  • Answering calls and returning messages

  • Coordinating with internal teams to resolve client questions

  • Assist with client, Realtor, and business development activities during slower periods, including:

  • Events, presentations, and relationship-building efforts

  • Marketing support, such as thank-you notes, flyers, and rate sheets

  • Stay informed on loan programs, guidelines, policies, and compliance requirements

  • Attend required meetings and complete ongoing training

  • Maintain consistent availability and adherence to the agreed-upon work schedule

This role requires initiative, judgment, responsiveness, and accountability — not waiting to be told what to do.

Loan Types You'll Work With

My clients do not always fit neatly into traditional loan boxes, although you need to have a strong understanding of Agency loans.

You will regularly work with:

  • Self-employed borrowers

  • Bank statement loans

  • Non-QM loans

  • DSCR investment loans

Experience with Non-QM or bank statement loans is preferred, but a strong willingness to learn and grow in this space matters even more. We can train and develop niche products together as long as you are open and engaged.

Technical Skills Needed

To be successful in this role, you should already be comfortable with:

  • Encompass- This is an absolute must. Please do not apply if you are not proficient. Encompass is too robust to train from scratch, and I need us to be operational quickly.

  • Microsoft Outlook (email and calendar)

  • United Wholesale Mortgage (UWM) platform- This is an absolute must. Please do not apply if you are not proficient. UWM is too robust to train from scratch, and I need us to be operational quickly.

  • Working inside a CRM and managing a pipeline daily (moving stages, updating milestones, maintaining accuracy)

  • Confidently speaking with clients on the phone

  • Exposure to AI tools, with openness to expanding usage. Technology adoption is critical in an evolving industry

  • Very strong knowledge of Agency guidelines.

Experience with Floify and Mortgage Coach is helpful but not required.

Industry and Work Experience:

  • 2-3 years of active Mortgage experience as an LO, LOA, processor, or underwriter.

Responsiveness Matters

This role requires strong responsiveness.

You must be:

  • Quick to respond to emails, texts, and Teams messages

  • Comfortable operating in a fast-paced environment where timing matters

Much of this industry depends on quick, clear communication.

Onboarding, Support, and Collaboration

You will receive a thorough onboarding. It is important to me that you feel prepared, confident, and set up to succeed. We will also review what your personal, professional, and financial goals are. If you have specific goals, I want to help you get there.

After onboarding:

  • We meet regularly to collaborate, problem-solve, and support one another

  • Communication is open, respectful, and professional

You will have autonomy with support, not constant oversight.

During Slower Periods

Mortgage volume is not linear. During slower times, we use that space intentionally.

This may include:

  • Participating in business development initiatives

  • Improving systems and workflows

  • Enhancing client experience

  • Preparing for the next season of growth

You do not need to be a salesperson, but you do need to be open to being part of this process and contributing ideas.

Growth Opportunity

As the business grows, this role can evolve into a management position if that aligns with your goals. If leadership is not your path, remaining in a senior, highly skilled execution role is equally valued.

A Little About Me

I've been in the mortgage industry since 2008.

I started as an administrative assistant and worked my way through nearly every role in this business. I have processed loans, originated loans, and served as a producing manager overseeing 15 branches across three states.

Because of that background, I understand this role deeply and take it seriously. I am a thoughtful, calm, emotionally regulated leader, and I feel a deep sense of responsibility for the people I work with.

This is a real opportunity for the right person who values partnership and wants to grow with a leader who cares about both results and people.

Location, Employment Structure & Availability:

  • This role can be W-2 or 1099, depending on the location. If you opt for a 1099, you will receive the benefit of my personal knowledge on tax savings as a business owner

  • W-2 is available for candidates located in Tennessee

  • Candidates outside of Tennessee will be engaged as 1099 contractors

  • Regardless of location or time zone, availability for meetings by 9:00 a.m. CST is required

  • This is a remote role, but if you are geographically close, I would love to occasionally meet in person to work together. I will ensure this works for your schedule

This Role Is Not a Fit If:

  • You are not a self-starter with the desire to grow in skills

  • You are uncomfortable learning new guidelines or loan products

  • You resist technology or change

  • You struggle with responsiveness

  • You are not deeply client-focused

Why This Opportunity Is Different:

This is an opportunity to:

  • Work in a high-trust, high-standards environment

  • Build deep lending expertise

  • Grow personally and professionally

  • Be valued for your judgment and follow-through

  • Play a meaningful role in a growing business that will result in financial gain.

Next Step:

If this resonates, apply with:

  • A short introduction about you

  • Your lending or relevant experience

  • Why this type of partnership excites you

We win together.

Job Types: Full-time, Contract

Pay: From $60,000.00 per year

Benefits:

  • Flexible schedule
  • Opportunities for advancement
  • Paid time off
  • Referral program
  • Work from home

Work Location: Remote