Senior Customer Success Manager, Digital Media

Location: Culver City, California
Job Type: Contract
Compensation Range: $ per hour
We are seeking a highly motivated and data-driven individual to join our successful Customer Success team. This is a crucial, high-impact role responsible for supporting the sales cycle from RFP submission through campaign wrap. The ideal candidate will provide consultative, high-touch client service, focusing on strategy, media planning, project leadership, and compelling data-led storytelling. If you thrive in a fast-paced environment and want your work to impact the way the world experiences audio, we want to hear from you.

Responsibilities:

• Client Relationship Management: Build deep, lasting relationships and act as the primary point of contact for advertiser and agency partners throughout the entire sales and campaign lifecycle.
• Strategic Planning: Own the full RFP response process, including developing strategic media plans across all buying channels to meet client KPIs and desired outcomes.
• Project & Campaign Leadership: Lead all aspects of campaign setup, launch, and activation, including creative production management, spec review, asset collection, and accurate creative trafficking.
• Performance Monitoring & Optimization: Proactively monitor campaign pacing, delivery, and performance. Optimize and revise media plans regularly to ensure client objectives are met.
• Consultative Selling: Leverage performance data and insights to proactively identify, pitch, and close incremental and expansion opportunities, contributing to business growth.
• Data Storytelling & Reporting: Review, interpret, and present campaign data, including brand measurement studies. Own the post-campaign analysis, providing comprehensive insights, recommendations, and findings to drive repeat business.
• Product Expertise: Serve as a product authority, educating clients and agencies on new and existing offerings, advising on best practices, and tailoring campaign optimizations.
• Cross-Functional Collaboration: Partner closely with internal organizations to structure campaigns effectively and lead sophisticated projects involving internal and external cross-functional work streams.
• Operational Excellence: Adhere to internal best practices, ensure accurate billing, and maintain rigorous process adherence.

Qualifications:

• Bachelor's degree preferred in Sales, Advertising, Marketing, or Business.
• Experience: Minimum of 3 years of experience in digital media planning and/or buying.
• Industry Knowledge: Strong industry knowledge and a desire to grow within the digital media and advertising ecosystem.
• Analytical: Strong understanding of advertising performance metrics and the ability to translate client requests into data-backed recommendations that meet business objectives.
• Communication: Proven ability to craft impactful sales rationale stories using data and research. Excellent verbal, written, and presentation skills are essential.
• Detail-Oriented: A highly organized, focused multi-tasker with strong attention to detail who can work independently within a team-focused organization. You thrive in a deadline-oriented environment.
• Technical Dexterity: Excellent proficiency in Excel and PowerPoint, with experience working within CRMs, OMSs, ad servers, and other digital media technology systems.
• Client Focus: A reputation for providing outstanding customer service and the ability to work effectively with cross-functional teams and all levels of management.

JOBID:

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.