Lead Server/Dining Room Manager
2 weeks ago
Job Summary
The Dining Room Manager is responsible for overseeing the daily operations of the dining area, ensuring exceptional customer service and a high-quality dining experience. This role involves managing staff, coordinating food service activities, and maintaining a welcoming atmosphere for guests. The ideal candidate will possess strong leadership skills to help motivate our staff to provide excellent customer service in a rewarding environment. They will have a background in food service management, with a focus on enhancing customer satisfaction and operational restaurant efficiency.
Essential Duties and Responsibilities
- Excellent communication skills.
- Good interpersonal skills and abilities.
- Become the liaison between the kitchen and the front of the house.
- Assist with recruiting, training and development programs for all staff.
- Monitor employee dress code.
- Perform Dining Room opening and closing duties, and ensure all servers are trained to perform.
- Attend management and staff meetings.
- Interact with Residents by answering questions, solving problems, overseeing services, taking reservations and introducing him or herself to prospective Residents on tours.
- Undertake special projects as requested.
- Respond efficiently and accurately to Resident complaints.
- Organize and supervise Front of the House team member shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
- Other tasks Culinary Director or Executive Director may need.
Skills
- Proven work experience as a lead server or similar role in high volume atmosphere for a minimum of 2 years.
- Proven customer service training experience.
Experience
Candidates should have a solid background in the food industry with experience in roles such as restaurant management or assistant manager positions. Preferred qualifications include:
- Experience in fine dining or casual dining environments ~ Restaurant or Hospitality industry: 2 years (Preferred)
- Proven track record of effective team management and leadership skills.
- Knowledge of culinary practices, food safety standards, and inventory management ~ Management experience 1 year (Required)
- Familiarity with catering services, banquet operations, or bar management is a plus.
- Strong customer service orientation with excellent communication skills. The Dining Room Manager plays a crucial role in creating an enjoyable dining experience while ensuring operational excellence. If you have a passion for hospitality and a commitment to quality service, we encourage you to apply.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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