Patient Coordinator

1 week ago

Las Vegas, Nevada, United States salesMD Full time $36,000 - $40,000 per year

(Cover letter required — tell us why this role excites you and what you bring to the table. Applications without a cover letter will not be considered.)

If you love meaningful conversations, helping people feel understood, and being the warm first point of contact for someone's aesthetic journey, this role is for you.

At salesMD, our Patient Coordinators make a real impact. You'll be the voice connecting patients to top Medical Spas and Plastic Surgery practices, guiding them with empathy, confidence, and professionalism. Your work directly improves patient show rates and helps practices deliver exceptional care.

We're looking for someone who lights up when they talk to people. Someone who listens deeply, builds trust quickly, and knows how to move a conversation forward without pressure. If you're a self-starter, a great communicator, and someone who loves helping people make good decisions, you'll thrive here.

You'll follow proven booking frameworks and SOPs, but you'll also bring your intuition and creativity to improve processes and drive results.

RESPONSIBILITIES

  • Build trust fast using strong communication skills that make people feel heard, understood, and confident in booking.
  • Use software tools to text, call, schedule, and manage patient communication.
  • Keep detailed, meaningful notes after every patient interaction.
  • Respond promptly to incoming calls, texts, emails, and live chat messages.
  • Identify qualified prospects, determine eligibility, and schedule appointments accurately and efficiently.
  • Enter all information clearly and correctly into our system.
  • Apply all booking-center training and follow established procedures.
  • Share ideas for improving the booking center's processes and conversion results.
  • Deliver consistent, top-tier customer service with every interaction.
  • Live the Mission, Vision, and Values of salesMD.
  • Perform other duties as assigned by your manager.

REQUIREMENTS

* ABLE TO WORK AFTERNOONS AND WEEKENDS*

  • Experience scheduling appointments.
  • Warm, friendly, and confidently assertive communication skills (phone and text).
  • Ability to communicate clearly with patients and internal teams.
  • Strong proactive thinking and excellent prioritization.
  • Self-directed with solid time-management skills.
  • Fast learner who executes quickly and accurately.
  • Available for up to 4-hour shifts Monday–Saturday, with flexibility for extra hours/holidays if needed.
  • Able to multitask smoothly.
  • Responsive during working hours to clients and team members.
  • High attention to detail with strong accuracy in data entry.
  • Ability to handle multiple tasks under pressure.
  • Organized and consistent in updating the agency CRM with complete documentation.
  • A genuine interest in aesthetic medicine is a plus.

WHY THIS ROLE MATTERS

You'll be part of a growing company where your work helps patients feel cared for and helps providers do more of what they love. As we scale, there will be opportunities for more hours and leadership roles, including Pod Leader positions.

If you want a role where your voice truly matters, where your empathy and professionalism make a real difference, and where you can grow with a company that's expanding fast, we'd love to hear from you.

Job Type: Part-time

Pay: $ $18.00 per hour

Expected hours: 14 – 30 per week

Application Question(s):

  • Do you have a dedicated workspace at home?
  • Do you have a laptop/computer, good wifi connection, and headphones?
  • Do you have an interest in the subject of Aesthetics and Plastic Surgery? If, yes, what interests you?

Experience:

  • Call center: 1 year (Required)

Work Location: Remote

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