Information Technology Specialist

6 days ago

Washington, Washington, D.C., United States Mindlance Full time $60,000 - $80,000 per year

Title: Technician Standard II – IT Coordinator II

Duration: 8 Months – Long Term

Location: Washington, DC % Onsite)

Roles & Responsibilities:

  • Providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including:
  • IT support and troubleshooting of client provisioned hardware, software, and applications
  • Client IT training and outreach.
  • Direct desk side and remote support
  • Virtual meeting support; and configuration and provisioning of standard devices.

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Advanced skills in supporting Windows computers and Apple mobile devices.
  • Advanced skills in supporting Microsoft suite products, e.g. Copilot, Office, Outlook, Teams, SharePoint and OneDrive on Mobile and PC, as well as browser-based applications.
  • Advanced skills with virtual meeting software and hardware, including Cisco products, such as WebEx and videoconference codecs, as well as MS Teams and Zoom.

Certifications:

Industry certifications such as A+ .

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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