Information Technology Specialist

The Child and Family Services Agency (CFSA) is a cabinet-level agency within the District of Columbia government, committed to the safety, permanence, and well-being of children and families residing in the District of Columbia. Charged with protecting child victims and those at risk of abuse and neglect, CFSA fosters collaborations within its administrations to deliver exceptional family-focused services to the community and its residents.

This position is located in the Child Information System Administration (CISA), Office of the Deputy Director for Administration (ODDA), Child and Family Services Agency (CFSA). The purpose of the position is to provide mastery level integration services, engineering and operational assistance towards planning, building, and maintaining enterprise grade software applications, infrastructure, and technology services for internal staff, external partners, and community members. The incumbent will use expertise in the support of solution design, development, implementation, and maintenance.

Duties and Responsibilities

• Manages IT applications and services to include technology infrastructure powering backend and customer facing products and interfaces with external entities by leveraging industry best practices service design and delivery model.
• Maintains an always-on operational data exchange infrastructure including effective monitoring, exception reporting, issue/incident resolution, notification/escalation, risk mitigation to reduce downtime, and improve customer experience.
• Implements data exchange processes with considerations to best technology solutions within the security framework governing data security and privacy of Personal Health Information (PHI) and Personally Identifiable Information such as but not limited to HIPAA.
• Establishes and manages solution design, development, and delivery mechanisms to promote business efficiency including but not limited to payment processing, Medicaid processing, federal reporting, and other business processes or workflows
• Practices lean principles and continuous improvement for managing product/services portfolio, reduces redundant data entry and errors, prevents work-in-progress backlogs; and participates in cross-functional value stream mapping analysis to promote service excellence.
• Works closely with IT and program administration staff, contractors, and the Office of Chief Technology Officer to ensure optimum middleware usage and service delivery to successful completion, on schedule, under budget, and approved scope.
• Work closely with Office of Chief Financial Officer (OCFO) to process payments
• Develops detail design documents and provides technical details related to integration between CFSA system(s) and outside entities.
• Develops documentation required for contracts, memorandum of agreement (MOA) or memorandum of understandings (MOU) detailing data exchange processes, field definitions, methodologies, exception handling, and other details to ensure successful integration with private entities or other District agencies.
• Performs other related duties as assigned.

Education/Experience

• Bachelor's degree in Management Information Systems, Computer Science, other IT-related field is highly preferred.
• At least seven (7) years of experience performing LAN-to-LAN and LAN-to-LAN bridging and routing; and, SOAP, JASON, XML is highly preferred.
• Must possess at least one (1) year of specialized experience equivalent to the grade 13 level in the District of Columbia Government Service or its equivalent. Examples of required knowledge/experiences are mastery knowledge of and ability to apply advanced IT engineering principles, concepts, standards, practices, and tools sufficient to develop and implement highly complex IT related product, solution and services; and provide advanced technical guidance and advice to management, lower level IT Specialists, third party vendors, and other concerned parties; mastery knowledge of network architecture, including cloud computing, sufficient to develop, implement, and maintain highly efficient network systems; mastery knowledge of internet working communications principles regarding LAN-to-LAN and LAN-to-LAN bridging and routing; expertise in SOAP, JASON, XML, and other web services application programming interface methodologies; and other similar expertise.

Licenses and Certifications

Scrum Master Certification gained from Project Management Institute or Scrum Alliance is highly preferred.

Supervisory and Managerial Authority

Under general administrative direction, the supervisor outlines the assignments by broadly defined missions, objectives, priorities, and general timelines. The incumbent independently plans and implements the assignment, determines the most appropriate principles, practices, and methods to apply in all phases of the assignment; and, based on knowledge of the overall functions and projects, sets priorities and deadlines, and implements accordingly. The incumbent keeps the supervisor informed of progress; discusses policy issues and potentially controversial issues and makes recommendations. Completed work is reviewed for soundness of overall approach, effectiveness in meeting requirements, and producing expected results.

Work Environment: The work is sedentary. The work is performed in office settings. The work environment involves everyday risks or discomforts that require normal safety precautions. Some employees may occasionally be exposed to uncomfortable conditions in such places as research and production facilities

Tour of Duty: Monday – Friday, 8:15am- 4:45pm

Promotion Potential: None

Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.

Duration of Appointment: Career Services- Regular

Pay, Plan, Series &Grade: CS

Position Designation: This position is deemed as "security" sensitive and "emergency" per DPM Chapters 4 (Suitability) and 12 (Essential and Emergency). The candidate/incumbent is subject to criminal background check, traffic records check, and consumer credit check (as applicable), reasonable suspicion drug and alcohol test, and post-accident or incident drug and alcohol test.

Residency Preference: Applicants claiming "Residency Preference" will be required to maintain residency in the District of Columbia for a minimum of (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Closing Statement: Official Job Offers are made by D.C. Child and Family Services Agency.