Front Office Coordinator

1 week ago

Raleigh, North Carolina, United States Staffing Proxy Full time
Hearing and Audiology Services is an independent, locally-owned audiology practice offering comprehensive services to patients in Raleigh, NC.

Committed to delivering exceptional patient care, the clinic is seeking a dedicated individual to fill the role of Front Office Coordinator and join their team.

The Front Office Coordinator will play a vital part in ensuring the smooth operation of the clinic's front desk. Responsibilities include greeting and assisting patients, scheduling appointments, managing paperwork, and cultivating a professional and friendly atmosphere.

Responsibilities:Patient Communication & Engagement:
  • Serve as the main point of contact for patients, both in-person and over the phone.
  • Provide exceptional customer service by addressing inquiries, scheduling appointments, and resolving concerns professionally.
  • Foster positive relationships with patients by actively listening, showing empathy, and addressing their needs and concerns.
Appointment & Schedule Management:
  • Coordinate and manage patient appointments to ensure efficient scheduling and resource allocation.
  • Maintain accurate appointment schedules in the system.
Patient Intake & Records Management:
  • Collect and manage patient information, including medical history, insurance details, and personal demographics.
  • Ensure completeness, accuracy, and compliance with privacy regulations for all patient records.
Administrative Support:
  • Assist with various administrative tasks, such as data entry, filing, and organizing patient files.
  • Maintain inventory of office and clinical supplies to ensure availability for daily operations.
Requirements:
  • Experience in customer service or front office administrative services (medical office is a plus)
  • Proficient in Microsoft Office, Word, Excel, and Outlook
  • Exceptional time management, interpersonal, verbal, and written communication skills
  • Proactive and organized with the ability to multitask.
Benefits:
  • Healthcare Stipend
  • PTO and Paid Holidays

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