Patient Coordinator

5 days ago

New Port Richey, Florida, United States All Smiles Orthodontics Full time $33,280 - $43,520 per year

Be a part of something special

At All Smiles Orthodontics, we provide exceptional specialized orthodontic care and experiences that bring healthy, confident smiles to the faces of our patients and communities. This requires a team of highly skilled and creative people who are committed to teamwork, compassion, integrity, knowledge, gratitude, and fun We value the unique skills, experiences, and perspectives every team member brings to the organization, and we are focused on ensuring our team members thrive both professionally and personally.

The Patient Coordinator team provides front-line support to deliver exceptional service and create resolutions along with high level communication to patients. The goal is to ensure excellent patient service standards are met and high patient satisfaction is maintained.

Primary Responsibilities

  • Enter all patient information correctly into a patient's account and schedule new patient consultations and reoccurring appointments in appropriate time slots.
  • Appropriately handle reason for each phone call or forward to necessary staff member while keeping accurate and consistent documentation.
  • Handle emergency phone calls to decipher what is a true emergency and schedule the appointment appropriately.
  • Collect patient insurance information over the phone.
  • Communicate with other dental offices and specialists regarding referrals, existing radiographs, claim history and any conditions of mutual patients.

Details:

  • Monday - Friday 7:45AM - 5:00PM
  • Full-Time Position
  • Benefits Offered
  • Pay Range: $16 - $21 Hourly *based on experience
  • Locations: Clearwater, Seminole, St. Petersburg, Largo, New Port Richey, Palm Harbor
  • Team members must be willing to commute to all 6 locations

Benefits:

  • Competitive pay + growth opportunities
  • Bonus Opportunities
  • Medical, Dental, Vision, Short Term Disability and Life insurance
  • 401K with company contributions
  • Paid time off + paid holidays
  • Discounted and Free Pediatric dental and orthodontic treatments

Requirements:

  • Strong computer skills, including experience with Microsoft Word, Excel, and Outlook.
  • Must be willing to learn multiple computer systems and programs.
  • Must be detailed oriented, accurate and organized.
  • Ability to work well under pressure and prioritize multiple tasks.
  • Strong verbal and written communication skills with the ability to adapt communication style to different personalities.
  • Ability to answer telephone calls and communicate accurate information to callers.
  • 1-year previous call center or customer service experience.
  • Dental experience is a plus.

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