Front Desk Float

2 weeks ago

Denver, Colorado, United States Mountain View Pain Center Full time

Position Summary:

Front Desk Float assists clinics with front desk coverage within their region, including up to 3-5 clinics when necessary. Front Desk Floats will conduct all front desk job duty functions proficiently including but not limited to greeting patients and visitors as they enter the clinic, making them feel welcome and assist with coordination of care using various software/database systems, confirming and scheduling appointments. Answers phones in a professional manner and assists callers with information as needed. Notifies medical personnel of their arrival as necessary, collects insurance information and payments if necessary, and takes responsibility for keeping the front reception area clean and organized. Outbound calling to reschedule patients' appointments when designated.

Essential Duties & Responsibilities:

  • Traveling to clinics as needed for coverage
  • Scheduling patients
  • Facilitates Uber Rides for PI Patients as needed
  • Answering phones
  • Making outbound calls to patients that need to be rescheduled
  • Collecting insurance information
  • Scanning documents
  • Timely Correspondence between departments
  • Minimum outbound re-scheduled call attempts
  • Facilitate timely appointment transitions when patients have multiple appointments in one day

Other Duties

  • Ensure a clean and orderly reception area
  • Other administrative duties as assigned

Average Allocation of Workweek

Duty

% of Work Week

Patient care/scheduling, check-in, and collecting payments/documents

50%

Prepping patient document for next day

10%

Scanning/uploading documents

10%

Taking/receiving phone call & reminder calls

10%

Facilitating appointments & correlation with staff

15%

Other duties

5%

Total (must equal 100%)

100%

Minimum Experience & Qualifications:

  • High School Diploma or equivalent
  • Customer service experience preferred
  • Strong attention to detail with an eye for accuracy
  • Strong communication skills
  • Proficient computer/typing skills
  • Ability to maintain confidentiality related to sensitive company and employee information
  • This position requires critical thinking
  • Problem solving
  • Organizational skills
  • Ability to multi-task and prioritize in a busy, fast-growth environment.
  • Ability to work independently with little supervision

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