Resident Services Coordinator

MISSION FIRST HOUSING GROUP develops and manages affordable, equitable, safe, sustainable homes that support residents and strengthen communities. Mission First's developments provide affordable housing and supports to 6,000 people in 4,000 apartments, serving families, seniors, veterans, survivors of domestic violence, individuals with disabilities and other vulnerable populations.

Columbus Property Management and Development, Inc., a member of Mission First Housing Group is seeking a full time Resident Services Coordinator. Under direction of the Resident Services Manager, The Resident Services Coordinator is responsible for supporting the Resident Service Program in planning and facilitating onsite programs, workshops and activities that support residents to live independently, overcome challenges and meet individual and family goals. This position is responsible for providing resources that enhance quality of life for residents and improve the viability of our properties.

Mission First believes that each employee makes a significant contribution to our success and that an employee's contribution should not be limited by assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to the work identified. It is our expectation that each employee will offer their services as necessary to ensure our collective success.

Resident Services Coordinator Duties and Responsibilities:

• Manage, coordinate and maintain regular contact with residents (at each designated development) primarily through face-to-face meetings, and /or phone contact specific to each individual/family needs.
• Establish partnerships and relationships with service providers and community resource agencies.
• Conduct program outreach and assist supervisor with new strategies for resident retention and engagement.
• Create monthly/quarterly calendar of events as well as produce outreach flyers and newsletters.
• Coordinate and/or facilitate workshops.
• Provide information to residents regarding community resources.
• Conduct mediation/conflict resolutions, as needed, with residents and management.
• Maintain and update service reports, containing resident and family survey information
• Assist residents with lease compliance issues (e.g. housekeeping and late rental payments). This includes locating, coordinating, and monitoring necessary and appropriate services for residents with these service needs.
• Understand, promote, and project the corporate mission while performing the above-mentioned tasks and responsibilities.
• Participate in additional and/or special projects as required from time to time by management.
• Other duties as assigned.

Resident Services Coordinator Skills Required:

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Strong organizational, analytical, and problem resolution skills
• Ability to work independently and as a team
• Ability to be flexible and adapt to changing priorities
• Ability to multi-task
• Talent for working with people of all ages; friendly and approachable demeanor
• Computer literate (Microsoft Word, Excel, Outlook, etc.).

Resident Services Coordinator Education and Experience:

Bachelor's Degree preferred in Social Work/Human Services and/or 3-5 years' equivalent work experience providing services in a private or non-profit social service organization.

Other Requirements:

Licensed to drive a motor vehicle and has a clean driving record; access to an insured motor vehicle in good working condition that will be driven daily for the job. Available to work evenings and weekends as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 403B
• Life, Short and long term disability (Company Paid)
• Paid Time Off
• Paid life insurance
• Legal Aid
• and more

Mission First provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Mission First prohibits discrimination and harassment of any type.

Job Type: Full-time

Pay: $55, $61,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Social work: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person