Client Account Manager

2 weeks ago

Campbell, California, United States Expanding Executives Full time

Expanding Executives, a sales and business consulting firm that measures success in satisfied customers, not just closed accounts, is hiring a Client Account Manager who knows affordable doesn't mean basic. The Client Account Manager in Campbell supports clients through reliable, low-cost mobile service, explains assistance program benefits, and builds long-term trust with professionalism and a touch of warmth.

As a Client Account Manager, you're the heart of lasting wireless partnerships. You'll manage accounts with precision, resolve service challenges with poise, and connect clients to the solutions that feel made for them. Think of the Client Account Manager as the reassuring presence that turns customers into lifelong advocates.

Core Functions of the Client Account Manager

  • Serve as the dedicated contact for assigned accounts, ensuring wireless service needs are anticipated and consistently fulfilled for customers.
  • Oversee account activities, including activations, upgrades, billing adjustments, and enrollments, with data precision and compliance accuracy.
  • Build customer loyalty by delivering consultative guidance, proactive updates, and personalized wireless solutions that drive retention.
  • Coordinate with internal teams to resolve service concerns, align deliverables, and streamline account workflows for efficiency.
  • Identify growth opportunities by analyzing usage data, tracking wireless industry trends, and recommending tailored upgrades or plan enhancements directly to customers.
  • Safeguard customer information by upholding compliance, privacy, and data security standards across all account operations.

Education & Experience Needed for the Client Account Manager

  • High school diploma or GED required; Bachelor's degree in Business, Marketing, Communications, or related field preferred.
  • Experience in account management, customer support, or sales within telecommunications, wireless connectivity, or subscription‑based industries.
  • Strong communication and problem‑solving skills to explain wireless plans, resolve service concerns, and build client trust.
  • Proficiency in CRM systems, Microsoft Office, and digital tools to manage accounts, track performance, and ensure compliance accuracy.

Preferred Skills for the Client Account Manager

  • Learns new systems fast, applying updates seamlessly across active accounts.
  • Supports clients with consistent reliability and proactive communication.
  • Spots service opportunities early, boosting satisfaction and long-term retention.
  • Balances multiple accounts with steady focus, ensuring each client feels supported.

Job Type: Full-time

Pay: $46, $55,000.00 per year

Work Location: In person

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