Market Development and Engagement Manager

Summary

The Market Development and Engagement Manager serves as the primary point of contact between SCM and the various insurance carriers we partner with. The individual is responsible for fostering and maintaining strong relationships with carrier representatives, coordinating marketing efforts, and facilitating meetings to keep our team informed about new insurance products, underwriting guidelines, and industry trends. The Market Development and Engagement Manager is instrumental in ensuring effective communication and collaboration between SCM and our carrier partners, ultimately contributing to the success and growth of our business.

Standards of Performance

• Consistently adhere to high professional standards, exemplifying the company's mission and core values in all daily activities.
• Maintain strong, positive relationships with insurance carrier representatives by consistently providing excellent communication, support, and responsiveness.
• Stay informed about the insurance products, underwriting guidelines, and industry trends offered by each carrier partner to effectively communicate and educate internal team members.
• Maintain strict confidentiality regarding all information concerning clients, carriers, and other sensitive company related information.
• Exhibit leadership qualities and set a positive example for others, inspiring team members to excel and fostering a culture of continuous improvement.
• Demonstrate outstanding customer service skills both internally and externally through effective communication, respect, and integrity in all interactions.
• Demonstrate a proactive commitment to personal and professional development by staying updated on industry best practices and emerging trends in insurance carrier relations. 
• Display a positive and respectful attitude while working collaboratively with colleagues, actively contributing as a team member to achieve departmental and companywide objectives.

Essential Duties & Responsibilities

• Schedule and coordinate meetings with carrier representatives in a timely manner, ensuring that all relative parties are informed and prepared.
• Collaborate with the internal sales team members to develop and implement strategies for promoting carrier products and services to clients.
• Gather feedback from internal team members regarding carrier products and services, and provide regular reports to management regarding marketing trends, competitor activity, and opportunities for improvement.
• Ensure compliance with all regulatory requirements and company policies in all interactions and communications with carrier partners.
• Work towards achieving predetermined goals and objectives related to carrier engagement, product knowledge dissemination, and overall agency growth.  
• Monitor and track contingency bonuses across Commercial Lines, Employee Benefits, and Pernal Lines.
• Foster a collaborative and supportive work environment by actively participating in team meetings, sharing insights and best practices, and offering assistance to colleagues when needed.
• Respond promptly to Senior Leadership and Manager inquiries related to carrier relationships and product offerings.
• Engage in ongoing training and professional development activities to enhance knowledge and skills relevant to the role.
• Comply with company policies, procedures, and regulatory requirements to uphold operational standards and maintain ethical business practices.
•  All other duties as assigned.

Qualifications/Requirements

• Bachelor's degree in business, finance, marketing, risk management, or other related fields is preferred.
• A minimum 5 years of relevant experience in the insurance industry, with a focus on account management, carrier relations, and marketing
• Hold current and valid Property and Casualty insurance license.
•  In-depth understanding of commercial insurance products, coverages, and policies.
• Excellent verbal and written communication skills including ability to convey complex insurance concepts to internal team members.
• Ability to establish and maintain positive relationships with carrier partners, demonstrating diplomacy, tact, and professionalism in all interactions.
• Strong organizational and time management skills are necessary for scheduling and coordination meetings, managing multiple tasks simultaneously, and meeting deadlines.
• Ability to analyze market trends and client needs to identify opportunities for promoting carrier products and enhancing agency growth.
• Demonstrated ability to work collaboratively with internal team members across different departments, fostering a culture of teamwork and mutual support. 
• Strong critical thinking and problem-solving skills to address challenges related to carrier relations, marketing coordination, and internal communication effectively.
• Hold at least one professional designation, such as CIC, CPCU, CRM or other relevant programs or the ability and willingness to attain designation within 18 months.
• Proficiency with Microsoft Office Suite and experience using CRM software or other relevant technology platforms for managing contacts, scheduling meetings, and tracking communication activities.
• Proficiency in orchestrating and hosting virtual meetings using platforms like Teams and Zoom, encompassing the capability to share screens and deliver presentations (e.g., PowerPoint, Proposals, etc.).

Work Environment

•  Hybrid work model, with four days in office and one day a week working remotely. 
• Remote work to be done in a professional work environment at home.
• The work is performed in a climate- controlled office environment.
• The office setting may have low to moderate noise levels.
• The position requires regular interaction with colleagues, clients, and occasional visitors (visitors apply to office only).
• Regular use of computers and other office equipment is necessary.