Onsite Community Manager

Onsite Community Manager – Pinewild Property Owners Association

Location: Pinehurst, North Carolina

About Kuester Management Group:

Established in 1975 on a strong foundation of family values, Kuester Management Group has grown into one of the Carolinas' most trusted names in association management. Since expanding our community management division in 2001, we've partnered with builders, developers, and association boards to provide responsive, ethical, and expert solutions tailored to each community we serve.

About the Role:

We are seeking a highly skilled, service-oriented Onsite Community Manager to lead operations for the Pinewild Property Owners Association, a premier gated community located in Pinehurst, North Carolina. This picturesque neighborhood features stunning homes, lush landscapes, and resort-style amenities including golf, recreational facilities, and extensive common areas.

The ideal candidate will bring strong leadership, operational acumen, and a hands-on management style to maintain Pinewild's exceptional standards of beauty, safety, and service. Acting as the primary liaison between the Board of Directors, residents, staff, and vendors, the Onsite Community Manager ensures that the community's governance, finances, and amenities operate efficiently and in alignment with Kuester's core values of Service, Professionalism, Leadership, Accountability, Trust, and Teamwork.

Key Responsibilities:

Leadership & Governance

• Serve as the principal onsite representative for the Board of Directors, implementing its directives and ensuring compliance with the Association's governing documents.
• Develop and administer operating policies, procedures, and performance standards for all community departments and employees.
• Supervise department managers and staff, ensuring effective scheduling, performance management, and professional development.
• Promote safety and security throughout the community and ensure compliance with all local, state, and federal regulations.
• Represent the Association at public, civic, and community events with professionalism and integrity.

Financial Management

• Partner with the Board Treasurer and accounting staff to develop and manage the annual operating and capital budgets.
• Monitor financial performance, prepare reports, and recommend corrective actions as needed.
• Review and authorize expenditures in accordance with Association policies and management agreements.
• Oversee contracts, purchasing procedures, and vendor performance to ensure fiscal responsibility and value for the community.
• Maintain accurate financial records, filings, and reports in accordance with governing requirements.

Operations & Maintenance

• Oversee the care and maintenance of all common areas, infrastructure, and amenities (such as roads, landscaped areas, and recreational facilities).
• Coordinate and manage vendor contracts for landscaping, security, maintenance, and other essential services.
• Conduct routine inspections to ensure Pinewild's appearance and operations meet established standards and risk management guidelines.
• Develop and manage Requests for Proposals (RFPs) and evaluate bids for Board review.
• Manage special projects and provide regular progress updates to the Board and community.

Communications & Resident Relations

• Serve as the primary communication link between the Board and residents, ensuring timely and transparent correspondence.
• Respond to homeowner inquiries and concerns within one business day (or two if received over a weekend).
• Coordinate and distribute community communications, including newsletters, President's Messages, and emergency alerts.
• Prepare weekly updates for the Board and provide detailed operational and performance reports during Board meetings.
• Foster a positive, inclusive community atmosphere through proactive engagement and professionalism.

Qualifications:

• Bachelor's degree preferred.
• CMCA certification required; AMS designation strongly preferred.
• Minimum 3+ years of experience in community association management; onsite management experience required.
• Strong financial management skills, including budget development and reporting.
• Demonstrated success in vendor coordination, contract administration, and project management.
• Excellent written and verbal communication skills, with the ability to communicate effectively with residents, staff, and board members.
• Proficient in Microsoft Office and HOA management software platforms.
• Exceptional organizational skills, attention to detail, and discretion in handling confidential matters.
• Proven leadership ability and a service-oriented mindset.

What We Offer:

• Competitive salary commensurate with experience and credentials.
• Full benefits package including medical, dental, and vision insurance.
• Company-paid life insurance, short-term and long-term disability coverage.
• 401(k) with company match.
• Paid Time Off and paid holidays.
• Ongoing professional development and certification support.