Front Office Assistant

6 days ago

Altamonte Springs, Florida, United States Orlando Health Full time

Position Summary

Position:Front Office Assistant

Location: 398 E. Altamonte Dr.
Altamonte Springs, FL 32701

Schedule: Full time
Facility: Orlando Health Imaging Centers

About Orlando Health Imaging Centers

Orlando Health Imaging Centers is accredited by the American College of Radiology (ACR) for excellence in:

  • Staff qualifications
  • Image quality
  • Safety policies
  • Quality assurance

All exams are reviewed by board-certified radiologists to ensure fast, accurate diagnoses and effective treatment planning.

Position Overview

The Front Office Assistant provides essential administrative support for daily operations in an ambulatory or physician office setting. Responsibilities include:

  • Patient registration
  • Appointment scheduling
  • Telephone coverage
  • Managing patient referrals

This role operates under the supervision of the Manager of Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.

Responsibilities

Essential Functions

  • Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
  • Obtains accurate and complete patient demographic and insurance information.
  • Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
  • Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
  • Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
  • Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
  • Interacts with patients and families in a professional manner.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

  • Participates in Quality Assurance/Quality Indicator activities as assigned.
  • Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
  • Practices the efficient use of supplies.
  • Assists billing service as requested.
Qualifications

Education/Training

  • High School graduate or equivalent.

Licensure/Certification

  • None.

Experience

  • Six (6) months experience in a clerical office, or general business, and/or customer service setting

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