Customer Service Representative

1 day ago

Rochester, New York, United States Pinnacle Technologies Full time
  • Title:- Customer Service Representative
  • Location:- Rochester, NY
  • Duration:- Contract 12+ Months(possible extension)
  • Pay Rate: $21/hr. on W2 without benefits
  • Shift:- Monday to Friday

Job Description:

Customer Support

  • Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.

  • Provide accurate information regarding products, services, orders, and account status.

  • Troubleshoot customer issues and work with internal teams to resolve concerns quickly.

  • Document all customer interactions in the CRM system with accuracy and attention to detail.

Operational Excellence

  • Meet or exceed performance metrics such as response time, quality, and customer satisfaction.

  • Follow established processes while identifying opportunities to improve efficiency.

  • Support workload management by assisting peers and contributing to team goals.

Strategic & Project Support

  • Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.

  • Provide input and feedback to improve workflows, training materials, and knowledge resources.

  • Collaborate with cross-functional teams to test new tools, systems, or procedures.

Other Duties

  • Support ad hoc assignments as directed by leadership.

  • Maintain a positive, professional attitude while representing the company brand.

Location: On-site 5 days/week (CNP location)

Hours: Multiple Shifts available between 8:30am and 6:30pm

Qualifications:

High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred

1-2 years' experience in customer-facing role

Experience in a contact center environment strongly preferred

Ability to multi-task and manage multiple conflicting priorities

Ability to maintain composure through stressful situations

Proficient in Microsoft applications

Excellent written and oral communication skills required

Job Types: Full-time, Contract

Pay: $21.00 per hour

Experience:

  • Microsoft applications: 2 years (Required)
  • customer-facing : 2 years (Required)
  • Customer support: 1 year (Required)

Work Location: In person

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