Service Account Manager

Title: Service Account Manager
Location: Greenville, NC
Position Overview
The Service Account Manager is responsible for managing customer relationships and ensuring the successful delivery of services related to manufacturing and engineering products. This role focuses on understanding client needs, providing exceptional customer service, and driving the achievement of company goals in the B2B environment.

Key Responsibilities

• Develop and maintain strong relationships with key clients in the manufacturing, engineering, and pharmaceutical sectors.
• Serve as the primary point of contact for customer inquiries and service requests, ensuring timely and effective responses.
• Coordinate with internal teams to ensure that customer requirements are met, and services are delivered efficiently.
• Identify opportunities for service improvement and upselling of additional products or services to clients.
• Conduct regular reviews of service performance with clients and address any issues or concerns promptly.
• Stay updated on industry trends and technological advancements relevant to control systems, refrigeration, and other technical areas.
• Provide technical support and guidance related to PC/PLC systems, freeze-drying equipment, vacuum systems, and electro-mechanical systems.

Qualifications

• Bachelor's degree in Engineering, Manufacturing, or a related field.
• Proven experience in B2B customer service, preferably in manufacturing or engineering sectors.
• Strong understanding of OEM processes and pharmaceutical industry standards.
• Experience with control systems, refrigeration, and related technical fields.
• Excellent communication and interpersonal skills to foster client relationships.
• Ability to analyze complex technical issues and provide effective solutions.
• Proficient in using customer relationship management (CRM) systems and other relevant software.

Benefits
We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.

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Jen Dorand - Lead Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.

This job was first posted by CyberCoders on 09/23/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at to make arrangements.