AVP – Account Management, IT Development

4 days ago


Boston, Massachusetts, United States NextGen Invent, an INC.5000 company Full time
  • Experience
    : 15+ Years
  • Title
    : AVP – Account Management, IT Development & Service
  • Job Location
    : Hybrid (New York/ Boston)
  • No. of Position
    : 1
  • Qualifications
    : Undergrad or Higher
  • Work Timings
    : 8:00 AM EST to 5:00 PM EST
  • We are seeking a highly accomplished 
    Senior Vice President Account Management
     to lead client engagement, drive business growth, and ensure delivery excellence across large-scale IT services engagements. This role will act as a trusted strategic partner for clients, translating business needs into actionable solutions, while ensuring seamless execution through strong collaboration with global delivery teams.
  • The SVP will serve as the executive sponsor for client accounts, provide oversight to technical project managers, and foster a client-first culture that delivers measurable business value.
  • Key Responsibilities
  • Client Partnership & Growth
  • Act as the executive partner and primary point of contact for senior client stakeholders, owning end-to-end client relationships.
  • Lead C-suite and senior stakeholder engagement, building trusted, long-term partnerships.
  • Drive account expansion by identifying new opportunities, cross-selling, and up-selling services aligned with evolving client needs.
  • Position the company as a strategic enabler of client business outcomes.
  • Delivery Oversight & Governance
  • Provide executive oversight on project delivery, ensuring adherence to SDLC practices, quality standards, and timelines.
  • Partner with technical delivery leaders and project managers to translate business requirements into actionable project plans.
  • Review and validate deliverables before client submission, maintaining accountability for delivery excellence.
  • Monitor project performance, budgets, timelines, and resources to ensure successful outcomes.
  • Proactively address risks, resolve escalations, and ensure high levels of client satisfaction.
  • Leadership & Collaboration
  • Mentor and develop account management and project management professionals, fostering leadership capability and client-centric thinking.
  • Collaborate across global delivery teams (US and India) to ensure seamless execution and consistent client experience.
  • Bridge the gap between business stakeholders and technical teams, effectively communicating technical and functional concepts.
  • Required Skills & Experience
  • 15+ years of progressive experience in Account Management, Client Partner, or Program/Engagement Leadership roles within IT services/consulting.
  • Demonstrated success in managing large enterprise accounts with accountability for revenue growth, client retention, and delivery excellence.
  • Proven leadership in managing project managers, cross-functional technical teams, and complex multi-project engagements.
  • Strong ability to comprehend and communicate technical concepts effectively with both technical and non-technical stakeholders.
  • Exceptional relationship management, executive communication, and negotiation skills with experience engaging C-suite stakeholders.
  • Experience working with US-based clients and leading engagements supported by offshore delivery teams (India).
  • Domain expertise in healthcare, pharmaceuticals, or life sciences with knowledge of compliance, processes, or product lifecycles (highly desirable).
  • Knowledge of emerging technologies and ability to align them with client business strategies.
  • Background in IT services, consulting, or software product development.
  • Bachelor's degree required; MBA or advanced degree preferred.


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