Hospitality Supervisor

18 hours ago

Thousand Oaks, California, United States Neighborly Restaurant Full time

Do you love creating memorable guest experiences and leading with heart? At Neighborly, we believe in more than just service—we create a sense of home for our guests. We're seeking a Hospitality Supervisor to set the tone for personalized hospitality, inspiring our team to make each guest feel genuinely valued.

What You'll Do

As our Hospitality Supervisor, you'll oversee daily front-of-house (FOH) operations, taking charge of guest experience, the Neighborly marketplace, and a team that thrives on making connections. From training and development to handling guest concerns with empathy, you'll be the go-to person for ensuring every guest interaction feels warm and welcoming.

KEY RESPONSIBILITIES:

  • Trains, coaches, and develops front of house team members helping them grow and strengthen their hospitality skills.
  • Addresses guest concerns with empathy and care while remaining focused on a positive guest experience.
  • Takes ownership of the Neighborly marketplace, ensuring it remains well-stocked, clean, and inviting for guests. Oversees the maintenance, organization, and display of gourmet snacks, beverages, and ready-made foods.
  • Ensure all front of house team members are following the applicable health and safety rules and regulations while upholding Neighborly's hospitality standards.
  • Works closely with the kitchen team, ensuring clear communication and a seamless service flow.
  • Capably work any FOH station, with a strong focus on the expo role to ensure smooth transitions between packing, running, and guest hospitality.

QUALIFICATIONS/SKILLS:

  • Excellent communication skills to connect effectively with customers and team members
  • Possess a positive attitude and ethics which support our values and culture
  • Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
  • Ability to understand financial reports
  • Strong time-management skills; ability to multi-task, prioritize, and organize
  • Able to work flexible hours necessary to manage and operate the restaurant effectively, including weekends and closing shifts as needed
  • Excellent leadership and organizational skills with attention to detail
  • Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE:

  • Minimum of 1-2 years' management experience
  • High-volume restaurant experience preferred

ESSENTIAL PHYSICAL FUNCTIONS

  • Must have the ability/stamina to work a minimum of 35 hours a week
  • Ability to stand/walk for 8-10 hours per day
  • Must be able to lift and carry up to 50 lbs
  • Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
  • Flexible Schedule
  • Must be able to tolerate potential allergens to include peanut products, egg, dairy, gluten, soy, seafood and shellfish

COMPENSATION & BENEFITS

  • $68,000-$70,000 depending on experience
  • Medical, dental, and vision benefits
  • Paid time off

Who You Are

You're a people person with a positive outlook, strong leadership skills, and an eye for detail. You're experienced in fast-paced, high-volume settings and have a genuine passion for hospitality. Plus, you're organized, communicative, and ready to roll up your sleeves wherever needed.

Why Neighborly?

We're more than a job—at Neighborly, we believe in creating a space where every guest and team member feels at home. We are a brand new restaurant concept that has curated the best restaurants and finest chefs under one roof to offer something craveable for every member of the family. Think of us as an extension of your kitchen, serving up delicious and comforting meals fit for any occasion. Join us and grow your career while being part of a culture that values connection, creativity, and, of course, amazing food Be Neighborly. Eat Neighborly.

Job Type: Full-time

Pay: $68, $70,000.00 per year

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid training
  • Vision insurance

Work Location: In person

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