Application Support Specialist

1 day ago

Dallas, Texas, United States Tez Technology Full time


Kickstart your career in tech with us We're looking for an enthusiastic Level 1 Application Support Specialist to join our growing team of problem-solvers. This entry-level role is perfect for someone eager to learn and make an impact. You'll be a friendly voice and helpful hand for our customers, troubleshooting software challenges through phone calls and emails. If you're ready to build your skills, work with a supportive team, and grow in a dynamic environment, we'd love to hear from you
 
As an innovative SaaS company, TEZ is expanding its software support team and looking for top-tier talent to deliver exceptional customer experiences, troubleshoot software challenges, and help clients get the most out of our solutions.
 
Founded in 2011 and now backed by Tritium Partners, TEZ is a pioneer in the parking and mobility industry. Headquartered in Dallas, we've set the global standard for ticketless and "app-free" mobile-enabled technology and payment solutions for both self-park and valet operations. TEZ, short for Totally EZ, reflects our commitment to seamless, user-friendly experiences backed by strong technical support.
 
Join TEZ and play a key role in supporting solutions that move millions of people every day.
 
Responsibilities
  • Device Assembly: Build out devices, ensuring they meet quality standards and are prepared for deployment.
  • Customer Support: Provide support for standard customer calls and emails, offering solutions and assistance to resolve challenges.
  • Documentation and Reporting: Maintain accurate records of support cases, device configurations, and resolutions.
  • Knowledge Sharing: Contribute to internal knowledge base and assist in training new team members.
  • After-Hours Support: Participate in the after-hours support rotation to ensure 24/7 customer service availability.
  • Process Improvement: Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
  • Collaboration: Work closely with other departments to ensure cohesive operations and support across the organization.
Qualifications
  • Strong technical skills and the ability to troubleshoot devices.
  • Strong problem-solving and analytical skills.
  • Excellent customer service skills and experience handling support calls and emails.
  • Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
  • Ability to learn new technologies quickly.
  • Flexibility to participate in after-hours support rotation.
  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
 
Benefits & Perks
  • Competitive pay with bonus potential.
  • Unlimited vacation (subject to management approval).
  • Employer-paid medical and dental insurance.
  • Peer-to-peer rewards and recognition platform participation.
  • Energetic work environment with opportunities for growth in the tech space.
  • Access to leading-edge tools and seasoned executive staff to accelerate your professional development and career path.
  • TEZ supports a hybrid work schedule (subject to company policy).

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