IT Application Support Analyst

4 days ago

Dallas, Texas, United States TDIndustries, Inc. Full time

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

Join a growing team where your skills matter, and your future is built to last.

At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.

  • Provide second-level support handling escalations from Tier I and assisting with moderately complex issues related to D365 CE and FO and other enterprise applications.
  • Troubleshoot, identify, and resolve technical problems within the ERP system, ensuring minimal impact on business operations.
  • Maintain role-based security within D365, ensuring users have appropriate access based on their roles and responsibilities.
  • Adhere to ITIL framework and IT Service Management (ITSM) principles to manage incident, problem, and change management, ensuring a consistent and efficient approach to service delivery.
  • Assist in the deployment of updates, patches, and system configurations, coordinating with other IT teams to ensure smooth system transitions.
  • Conduct regular system audits and performance monitoring to proactively identify and address potential issues or inefficiencies in the ERP environment and other enterprise applications.
  • Provide training and guidance to Tier I support and end-users on basic D365 functionality, role-based security, and best practices.
  • Support ongoing improvement initiatives by offering insights into application enhancements and optimization strategies.
  • Collaborate with business users and IT teams to resolve day-to-day operational challenges.

  • Assist with reporting and data analysis using tools such as Power BI, Excel, and Power Query.

  • A minimum of three (3) years of experience in either ERP application support or D365 FO/CE usage required.

  • Experience in the construction or manufacturing industry is preferred.
  • In-depth knowledge of role-based security models and how to configure and manage access within D365.
  • Solid understanding of ITIL service management processes, including incident, problem, change, and release management.
  • Excellent communication skills, with the ability to explain technical issues to non-technical users.

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