Program Executive Director

SUMMARY: This role provides leadership, vision, strategic planning and consulting for assigned client deliveries, focusing on delivering high quality leadership engagement/relationships, project management oversight, and long-term client success. Responsible for overseeing the quality execution and the refinement and optimization of processes to ensure a successful, satisfactory, highly efficient delivery program to our clients. Serves as the primary project management contact with the responsibility for leadership satisfaction, meeting contracted deliverables, and project manager development. Understands a client's project goals (clinical, financial, and/or operational) and ensures that the solution will meet these needs. Understands the principles of data/analytics maturity and works to provide leadership with associated guidance during Delivery. 

DUTIES AND RESPONSIBILITIES:

• Manages the client's roadmap and strategy with Clearsense products and services.  
• Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with positive impact to the enterprise and the client. 
• Establish collaborative relationships with client and internal stakeholders, proven track record in client relationship management, and service delivery of technology products and services. 
• Maintains and delivers scorecards, metrics, and ROI progress for clients
• Serves as the primary contact for project management escalation and will manage escalations by working with client and internal leadership to achieve the best possible outcome.
• Ensures budget, schedule, and performance requirements are met. 
• Works with Clearsense Project Manager(s) assigned to a particular client to guide the internal activities, helps facilitate and/or leads client facing project-related meetings, and ensures that all internal and external communications and activities are aligned.
• Formulates goals and objectives as it relates to initial delivery and ensures a successful technology deployment alongside 
• Maintains a good working relationship with both internal and client executives and has a thorough working knowledge of the enterprise. Demonstrates the ability to lead by example and motivate staff. 
• 50% travel including overnight domestic trips may be required. 

QUALIFICATIONS: 

• Bachelor's degree in related field, or work-equivalent experience
• 3 + years of direct management and leadership experience.
• 4 + years of experience in delivery of enterprise-wide technology solutions. 
• Excellent analytical and technical skills, strong leadership skills; planning and organizational skills. 
• Leads and motivates multi-functional teams in dispersed or complex environments. 
• Ability to multi-task and manage multiple priorities. 
• Must be able to quickly learn new concepts, applications and technologies. 
• Advanced knowledge and use of office productivity tools (MS Suite, Skype, etc.)
• High degree of integrity, confidence and self-awareness that appreciates, understands and effectively negotiates within and across other cultures. 
• Energetic and assertive personality with strength in remaining goal-focused.

COMPETENCIES: 

• Project Management—Helps develop and coordinate project plans and roadmaps; Communicates changes and progress to client stakeholders and key colleagues; Assist Project Managers with status reporting; Strives to complete projects on time and budget; Helps organize and manage program team activities. 
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 
• Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages their growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve consultative and leadership skills. 
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.