Director - Practitioner Integration and Service Excellence

15 hours ago

Salisbury, Maryland, United States TidalHealth Full time

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth, which now includes three hospitals – TidalHealth Peninsula Regional in Salisbury, Maryland; TidalHealth Nanticoke in Seaford, Delaware; and Atlantic General Hospital in Berlin, Maryland. All three hospitals are "A" rated by Leapfrog Hospital Safety Guide, and the facilities have received numerous other honors.

Located on the beautiful Delmarva Peninsula, close to the beach, becoming part of Team TidalHealth also offers an ideal opportunity for work-life balance. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.

Director of Practitioner Integration and Service Excellence Summary

The Practitioner Integration and Service Excellence role serves as the primary connector between newly recruited practitioners, hospital leadership, and operational teams across the three-hospital health system and its large multi-specialty physician network. This role ensures a seamless onboarding, relationship-building, and operational readiness across facilities/entities. Responsibilities include coordination of clinical resources, operating room access, space needs, and equipment planning. The incumbent partners closely with physician enterprise leadership to identify and lead opportunities to streamline system processes and improve coordination among clinical, operational, and business development teams that yield an excellent work environment for practitioners and exceptional care delivery for patients. Outcome metrics include engagement, retention, and productivity.

Director of Practitioner Integration and Service Excellence Requirements

  • Bachelor's degree required, Master's in Health Administration, Organizational Leadership, or related field preferred.

  • 3–5 years of experience in healthcare operations, physician services, or network integration within a multi-site health system.

  • Demonstrated ability to manage complex projects and facilitate alignment across clinical, administrative, and executive stakeholders. Project Management certification highly desired.

  • Knowledge of hospital operations, including OR scheduling, facility planning, and ambulatory workflows.

  • Strong interpersonal, communication, and problem-solving skills; ability to work with physicians and executive audiences.

  • Adept in Lean, Performance Improvement methodologies. Six Sigma Black Belt certification highly desired.

Director of Practitioner Integration and Service Excellence Benefits

  • At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.

  • Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

Location: TidalHealth · Medical Partners Administration

Schedule: Full Time, Exempt, primarily day

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