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Hospice Intake Coordinator

2 weeks ago

Littleton, Colorado, United States Namaste Home Health + Hospice Full time

Are you ready to make a profound difference in the lives of individuals and their families during their most vulnerable moments? Namaste Health is seeking a dedicated Hospice Intake Coordinator to join our exceptional team. If you are passionate about providing amazing end-of-life care, embracing a positive culture, and believe in adhering to the highest standards of quality, we want to hear from you

I. JOB SUMMARY

As a Hospice Intake Coordinator at Namaste Health, you will play a vital role in coordinating and ensuring the seamless intake process for our patients. Your responsibilities will include managing the admission process to ensure a smooth onboarding for patients, collaborating with our interdisciplinary team, obtaining necessary documentation, and ensuring all regulatory guidelines are followed. Your compassionate nature, attention to detail, and strong communication skills will be instrumental in providing the best possible care for our patients and their families.

II. DUTIES & RESPONSIBILITIES

  1. Assists and participates in all daily patient referral and intake operations including clinical assessment.

  2. Ensures compliance with all state and federal referral/intake regulatory requirements.

  3. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.

  4. Establishes and maintains positive working relationships with current and potential referral sources.

  5. Ensures consistent and timely transition of patients to home or hospice care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.

  6. Builds and monitors community and customer perceptions of Namaste Health as a high quality provider of services.

  7. Gathers, collates, and reports referral statistics including key customer referral trends.

  8. Participates in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.

  9. Maintains comprehensive working knowledge of Namaste Health's contractual relationships and ensures that patients are admitted according to contract provisions.

  10. Participates in quality assessment performance improvement teams and activities.

  11. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Namaste Health.

  12. Leads Hospice-portion of Morning All-Staff call; prepares necessary reports and information to appropriate staff; provides necessary info regarding admissions for the day; participates in Weekend Friday prep call, and provides pertinent intake information

  13. Checks Fax and Referral portals to monitor for referrals

  14. Completes all necessary Hospice Intake and Scheduling workflow

  15. Participates in Triple Check process (Intake portion)

  16. Completes all Financial and Clinical referral processes by directing and collaborating appropriate staff

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

III. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

  1. At least one year of experience in health care operations.

  2. Ability to market aggressively and deal tactfully with customers and the community.

  3. Knowledge of corporate business management, governmental regulations, and private payer practices.

  4. Demonstrates good communications, negotiation, and public relations skills.

  5. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Job Type: Full-time

Pay: $ $29.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Continuing education credits
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Employee mentoring program
  • Family leave
  • Flexible spending account
  • Free flu shots
  • Happy hour
  • Health insurance
  • Health savings account
  • Life insurance
  • On-the-job training
  • Opportunities for advancement
  • Paid orientation
  • Paid sick time
  • Paid time off
  • Paid training
  • Parental leave
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Experience:

  • Hospice: 1 year (Preferred)

Work Location: In person