Phlebotomist/Clinic Assistant

Position Summary

The Clinical Assistant at BIOMEND Aesthetics & Wellness plays a vital role in delivering our signature high-touch, medically grounded, patient-centered experience. This hybrid position combines concierge-level patient support with hands-on clinical responsibilities, ensuring that every BIOMEND patient receives exceptional care—from check-in to follow-up to optimize clinic outcomes and patient relationships.

This team member supports our providers in phlebotomy, aesthetics, hormone optimization, regenerative medicine, and weight-loss programs while also navigating the digital systems and workflows that keep BIOMEND running efficiently.

The ideal candidate is warm, polished, clinically competent, tech-savvy, and passionate about aesthetics and whole-body wellness. This job requires taking INITIATIVE to help the entire team create the BIOMEND patient experience.

Key ResponsibilitiesPatient Experience & Concierge Support

• Serve as a primary point of contact for BIOMEND patients, delivering responsive, compassionate, and professional communication.
• Guide patients through digital intake, consent forms, memberships, treatment plans, and follow-up processes.
• Maintain BIOMEND's high standard of hospitality—ensuring every patient feels welcomed, seen, and deeply supported.
• Manage portal messages, texts, and calls with excellent turnaround time and attention to detail.
• Reinforce treatment expectations, aftercare instructions, and next steps to support patient confidence and safety.

Clinical Responsibilities

(Performed under provider supervision and within training/licensure scope)

Phlebotomy & Lab Support

• Perform venipuncture for BIOMEND wellness, hormone, weight-loss, and specialty lab panels.
• Start IVs and assist providers with administering IV infusions.
• Process and prepare samples (labeling, centrifuging, packaging) according to lab standards.
• Enter and manage lab orders in Quest, LabCorp, or specialty diagnostic portals.
• Track incoming results, flag urgent findings, and ensure timely provider review.
• Maintain specimen logs and support BIOMEND's quality-control standards.
• Perform sterilization procedures for surgical instruments.

Weight-Loss Program Follow-Up

• Conduct delegated follow-up visits including vitals, body composition, progress photos, and medication adherence review.
• Assess patient tolerance to GLP-1s or peptide therapies and escalate clinical concerns to the provider.
• Document progress and provide lifestyle education consistent with BIOMEND protocols.

Aesthetic & Hormone Procedure Assistance

• Prepare treatment rooms, supplies, and devices for neurotoxins, dermal fillers, IV therapy, NAD+, hormone pellets, and aesthetic technologies.
• Apply topical numbing agents under protocol and assist with patient positioning and comfort.
• Support providers during procedures with setup, photography, device operation support, and sterile technique assistance.
• Perform post-procedure cleanup and prepare the room for the next patient.
• Maintain and track BIOMEND's aesthetic device maintenance schedule.

Clinical Documentation

• Accurately document vitals, labs, procedure assists, follow-up visits, and patient interactions in BIOMEND's EMR.
• Upload treatment photos, update plans, and ensure chart completeness.
• Uphold HIPAA, OSHA, and aesthetic medical compliance standards.

Technical & Operational Support

• Manage EMR, CRM, scheduling systems, telehealth tools, automations, and BIOMEND's patient communication platforms.
• Troubleshoot technical issues for staff and patients; coordinate with vendors when necessary.
• Optimize workflows by improving templates, digital forms, and automated patient journeys.
• Support BIOMEND marketing initiatives by sending reminders, patient education messages, and occasional content support.

Administrative & Clinic Flow Responsibilities

• Assist with treatment room stocking, inventory tracking, supply ordering, and vendor relationships.
• Support the front desk when needed, including check-in, check-out, payments, and product sales.
• Ensure BIOMEND's environment remains clean, organized, and aligned with our luxury aesthetic brand.
• Participate in team meetings, trainings, and practice-improvement initiatives.

Qualifications

• Medical Assistant training, phlebotomy certification, or clinical experience required - 2+ years phlebotomy desired.
• Experience in medical aesthetics, regenerative medicine, or wellness clinics is ideal.
• Strong ability to learn and manage digital systems quickly (EMR/CRM proficiency required).
• Exceptional communication skills and a polished, hospitality-focused demeanor.
• Ability to multitask and stay organized in a fast-paced clinical environment.
• Commitment to privacy, professionalism, and delivering the BIOMEND patient experience.

Key Competencies

• Takes Initiative -- We are a small business but highly focused on team performance. The ideal candidate can rapidly adapt to changing situations and job roles, and always seeks to help the team provide an outstanding patient experience.
• Clinical Competence – Skilled and confident with phlebotomy and assisting with procedures.
• Patient-Centered Service – Embodies BIOMEND's welcoming, supportive, high-touch philosophy.
• Tech-Savvy – Strong mastery of digital tools, patient workflows, and automation systems.
• Professional Poise – Maintains calm, clarity, and polish with patients and staff.
• Detail-Oriented – Accurate in documentation, lab handling, and communication.
• Team Collaboration – Works seamlessly with providers, leadership, and front-desk staff.

Pay: $ $30.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• Flexible schedule

Work Location: In person