Customer Service Representative

2 hours ago

Los Angeles, California, United States BD&J Full time
Description

Customer Service Representative



Based in Los Angeles, BD&J is California's leading personal injury law firm, with over $2 billion recovered for our clients, and we are currently seeking a compassionate and professional Customer Service Representative to join our team. As a key point of contact for new and existing clients, this role is essential to ensuring every person who calls feels heard, supported, and informed.

This is an excellent opportunity for someone who thrives in a client-facing role and enjoys working in a fast-paced, purpose-driven environment. This is a full-time, onsite position at our Los Angeles office. Bilingual fluency in Spanish is required.

Responsibilities include:


• Serve as the first point of contact for incoming client inquiries using a multi-line phone system

• Provide timely, accurate, and empathetic responses to client questions and concerns

• Assist with routing messages to legal staff

• Ensure all client communications are properly logged in the case management system

• Maintain a strong understanding of the firm's services and procedures to effectively guide clients

• Uphold the firm's commitment to professionalism, confidentiality, and client-first service

Qualifications:



• 1+ year of experience in a customer service or client relations role (legal, medical, or call center experience is a plus)

• Excellent verbal and written communication skills

• Bilingual in Spanish is required

• Empathetic and patient, with the ability to remain calm under pressure

• Detail-oriented, organized, and dependable

• Comfortable working with sensitive or confidential information

• Proficient in Microsoft Office and case or CRM software

• Positive attitude and team-player mentality

We offer an excellent compensation package including:

• Guaranteed Competitive pay plan

• Proficiency/performance bonus

• 401K

• 80 hours of vacation the first year of employment

• Paid Holidays

• Medical, dental, vision, and life insurance

• Supplemental insurance

• Opportunity for advancement

At BD&J, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees.



BD&J is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



BD&J is an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.



Consistent with the provisions of the Americans with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

  • Customer Service Representative

    43 minutes ago

    Los Angeles, California, United States Airport Marina Honda Full time

    Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative.The ideal candidate will be professional and positive, with a very friendly and outgoing attitude. The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service...

  • Customer Service Representative

    34 minutes ago

    Los Angeles, California, United States InStride Surfaces Full time

    About InStride SurfacesAt InStride Surfaces, our business is built alongside independent flooring professionals. While this role is formally titled Customer Service Representative for clarity, internally we refer to it as Partner Success Representative. We understand the scope of work directly supports the business partners who drive our success.This...

  • Customer Service Representative

    1 hour ago

    Los Angeles, California, United States Shively Diversified Management Services Full time

    Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.Responsibilities:• Create and track...

  • Customer Service Representative

    2 hours ago

    Los Angeles, California, United States CO LAB HQ Inc Full time

    Customer Service Representative (Event Sales Team) – Entry LevelLocation: Los Angeles, CAAre you looking for a fresh start in customer service where no two days are the same? Do you thrive in social, high-energy environments and enjoy connecting with people face-to-face? If so, our client has the perfect role to launch your career.We're seeking...

  • Customer Service Representative

    1 week ago

    Los Angeles, California, United States Circle K Full time

    Store : 5553 White Oak Ave, Los Angeles, California Shift AvailabilityFlexible AvailabilityJob TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    3 hours ago

    Los Angeles, California, United States Cotton Citizen Full time

    COTTONCITIZEN is looking for a skilled customer service representative to join our growing team at our Los Angeles, California headquarters. This person should have a strong understanding of customer service best practices and knowledge of Shopify Plus, and a willingness to learn existing platforms like Gorgias, Loop Returns, AIMS, and others, while...

  • Customer Service Representative

    3 hours ago

    Los Angeles, California, United States U-Haul Full time $17 - $25

    Compensation Range: $16.50 to $25.00 HourlyLocation:5051 Rodeo Rd, Los Angeles, California 90016 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    3 hours ago

    Los Angeles, California, United States U-Haul Full time $17 - $25

    Compensation Range: $16.50 to $25.00 HourlyLocation:1600 S Western Av, Los Angeles, California 90006 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    50 minutes ago

    Los Angeles, California, United States VetnCare Full time

    *Customer Service Representative (CSR)– VetnCareVetnCare is growing, and we're looking forCustomer Service Representatives (CSRs)*to join our teams across our veterinary hospitals in Northern California. With 12 locations and expanding, VetnCare offers a welcoming, team-oriented environment where client experience is just as important as patient care. If...

  • Customer Service Representative

    2 hours ago

    Los Angeles, California, United States PrideStaff Full time

    Join Our Dynamic Team as a Customer Service ChampionAre you a proactive problem-solver who loves building relationships? We're looking for a customer service star to be the crucial link between our company and our distributors. This is your chance to shine in a fast-paced role with a fantastic team.Customer Service RepresentativePay:$22 - $25 per...