Customer Service Representative

7 days ago

Los Angeles, California, United States PrideStaff Full time

Join Our Dynamic Team as a Customer Service Champion

Are you a proactive problem-solver who loves building relationships? We're looking for a customer service star to be the crucial link between our company and our distributors. This is your chance to shine in a fast-paced role with a fantastic team.

Customer Service Representative

Pay:
$22 - $25 per hour

Schedule:
Full-Time, 8:00 AM - 5:00 PM, M-F

Location:
Pacoima

Responsibilities

Be the primary contact
for our distributors, managing high volume daily calls and emails.

  • Master the order process
    from start to finish, ensuring every detail and approval is perfect.
  • Drive sales
    by actively cross-selling, up-selling, and following up on all leads.
  • Build relationships
    by preparing quotes, managing sample requests, and supporting our sales reps.
  • Hunt for new business
    by prospecting new distributors within your territories.
  • Proactively manage logistics,
    monitoring ship dates and communicating any changes.
  • Be a problem-solver
    by researching and processing invoice credits.
  • Represent our brand
    at trade shows and on special assignments.

Experience

  • 2+ years of customer service
    with
    Promotional products related
    industry is a must(not service or banking).
  • Proven ability to thrive
    in a high-volume environment of calls, emails, and order detailing.
  • Tech-Savvy:
    Expertise in Microsoft Outlook is required.
  • Bonus Points:
    Experience with Sage's MAS 200 (ERP 100) is a huge plus

Benefits upon being hired permanently:

  • 50% subsidized medical plans
  • Optional flexible spending account
  • 50% subsidized dental insurance
  • Voluntary disability insurance
  • Ten vacation days
  • Nine paid holidays
  • Six sick days
  • Nationwide 401(k) plan
  • Mandated federal and state programs

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