Virtual Concierge Consultant

Company Overview 

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

Virtual Leasing Concierge

The Virtual Leasing Concierge acts as virtual sales representative for a specific set of properties, whose primary duty is to cultivate leases by working leads in LMS by communicating via phone, email, text messages, and direct messages.

Essential Duties:

• Conduct all business in accordance with company policies and procedures, Fair
  Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws
  pertaining to Multi-Family Housing.
• Associate is expected to complete all trainings assigned by Marketing and Regional team within provided time frames.
• All Leasing Consultants should have a clear understanding of the features of their
  property's features and benefits and how they compare to the competition. It is
  important to know what the market is doing and what specials are being offered.
• All paperwork is to be completed in a professional, accurate and timely manner.
  Mistakes on lease agreements can be costly to the property.
• Each Leasing Consultant should keep active guest cards that are logged in to lead
  tracking software, and continue to work each lead until the prospect has chosen their
  home.
• They should assist in preparing weekly/monthly reports associated with the
  position.
• Resident Files are to be maintained with current information and properly filed. 
• Leasing Applications are to be processed within 24 hours of receipt and in
  accordance with Policy & Procedures Manual guidelines.
• Maintaining a lead to prospect above 75%.
• 45% of all email leads should be responded to within 1 hour of receipt.
• Maintain a shopping report score above 90%.
• The associate to complete all work in professional attire.
• The associate will perform any additional duties the Community Manager or
  Regional Manager assigns to them.

Working Environment/Requirements:

• Minimum one-year multifamily leasing experience required
• Bi-lingual abilities (written and verbal) may be required based on specific needs
  of the region.
• High school diploma or equivalent preferred
• Must be 18 years old or older
• Excellent presentation, written, and verbal skills
• Strong computer and typing skills
  • Remote Location Requirements
    A quiet, distraction-free, professional environment. A dedicated space with
    sufficient power supply to take calls where quality will exceed expectations.
  • Ethernet connection with the minimum upload/download speeds of 5 Mbps
    (wireless broadband, satellite internet, and WiFi are not permissible) and a surge
    protector (UL1149) for protection of the company provided equipment

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.