Senior Desktop Engineer

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on 's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms. The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring. Ropes & Gray is an equal opportunity employer.

The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting. The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users.

• Manage and maintain desktop operating systems and software applications
• Deploy, configure, and troubleshoot desktop hardware and peripherals
• Develop and implement desktop deployment and management processes, including imaging, software packaging, and patch management
• Collaborate with internal teams to develop and enforce desktop security measures and policies
• Provide technical support to end-users, addressing software and hardware-related inquiries and issues
• Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware
• Conduct system performance analysis and optimization to ensure the efficient operation of desktop systems
• Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience
• Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions
• Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in desktop engineering, system administration, or a related role
• Strong knowledge of desktop operating systems, software deployment, and system administration
• Proficiency in troubleshooting and resolving technical issues related to desktop systems
• Experience with system performance analysis and optimization
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels
• Ability to work independently and as part of a team in a fast-paced environment

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

• Boston: $123,200 - $187,950
• Chicago: $123,200 - $187,950
• New York: $129,100 - $196,900
• Washington, DC: $123,200 - $187,950
• San Francisco: $134,900 - $205,850 

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.