Tier 2 Help Desk Support Engineer

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, alt schedule onsite in downtown Washington, DC a minimum of three (3) days per week – 80 hours per 2-week period.
This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

We are looking for a highly qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity located in Washington, DC.

The Ideal Tier 2 Help Desk Engineer Will

• Serve as an escalation point for Tier 1 Help desk
• Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments
• Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures
• Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products
• Provide desktop, laptop, and tablet computer technical support to agency users
• Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations
• Prepare computer equipment for reuse, refresh, or dispose property as approved by agency personnel.
• Required to work onsite in downtown Washington, DC a minimum of three (3) days per week.
• Be a part of a shift team schedule with shifts falling between, Hours
• Be willing to provide surge support as needed
• Travel between client sites as needed

Required Qualifications, Experience, Skills & Abilities

• US Citizenship is required and pass Criminal Background Check
• Must possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start
• Possess a minimum of 2 years of experience administering Windows 10/Windows 11
• Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network and standalone environments
• Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures
• Ability to analyze and assess customers' service request and provide prompt technical solutions
• Knowledge and experience in utilizing trouble-ticketing software, ServiceNow, for opening/closing tickets
• Ability to contact and effectively communicate with customers by telephone, Email, Teams, or in person
• Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms
• Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations
• Demonstrated proficiency with operating systems, business applications, and computer hardware platforms
• Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees
• Experience and ability to manage enterprise printing, and printer servers
• Ability to lift up to 50 lbs.
• Must possess a valid driver's license.

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at - or by calling to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352