Accounts Receivable/Client Support Specialist

20 hours ago

Glen Allen, Virginia, United States Trimech Group Full time
PROFILE

The Accounts Receivable/Client Support Specialist position is a cross functional role that will assist in invoicing, collections and resolving client issues. This position is expected to closely monitor the aging of accounts receivable and initiate appropriate steps to facilitate collection of invoices from clients and ensure that all client accounts are reconciled, kept current and paid within payment terms.

The position also consists of a variety of financial, clerical, and administrative duties including, but not limited to preparing data entry and resolving routine problems. This position interacts regularly with both external and internal customers.

This person will work with under the direct supervision of the Accounts Receivable Supervisor.

DUTIES AND RESPONSIBILITIES
  • Researches and investigates client account issues, and monitors accounts as appropriate
  • Reconciles and sends out statements of account to clients and ensures that all information appearing on them is accurate and complete.
  • Respond to client inquiries in an accurate and timely manner.
  • Monitors, controls and resolves non-payments, delayed or delinquent payments, and other anomalies
  • Responds to inquiries and researches and resolves problems related to client-related transactions
  • Submits credit memo and client refund requests for processing as needed
  • Monitors A/R holds on customer accounts
  • Identify errors or discrepancies and resolve before processing
  • Work with Client Support team to support requests.
  • Address a variety of issues on a daily basis that come to the team both internally and externally.
  • Assist with any onboarding of new clients. This may include completing various set-up forms, completing reps and certs or provide banking information.
  • Assist with processing credit card payments.
  • Collect tax exemption forms from clients; updating client records
  • Collect on past due invoices.
  • Assist in any way necessary to help with the invoicing and collection of client balances.
    Handle additional tasks as requested by the Accounts Receivable Supervisor
SKILLS AND REQUIREMENTS
  • At least 2-4 years' experience in accounts receivable and/or collections role
  • In the accounts receivable world, understand what credits and debits are; their affect on client's payment history
  • Strong customer service skills
  • Ability to work within a team to troubleshoot problems and come up with solutions
  • Comfortable speaking on the phone with clients in respectful and courteous manner.
  • Act with a sense of urgency to address client issues and questions.
  • Comfortable with tactfully discussing collection issues with clients.
  • Ability to take initiative and work proactively.
  • Strong problem-solving and analytical skills, quick thinking
  • Strong verbal and written communication skills.
  • Strong interpersonal skills.
  • Ability to work independently, resourcefully seek answers, and remove obstacles.
    Ability to work collaboratively in a team environment.
PERKS AND BENEFITS
  • Flex PTO
  • Competitive Group Benefits Plan
  • Wellness Program
  • Social Events
  • Summer Hours

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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