Sr Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

This role directly supports execution of key priorities related to effectively managing model governance for Global Technology. This role will coordinate model technology risk and control governance execution and routines horizontally across Global Technology. The strongest candidates will have a love for investigating, analyzing and problem solving; great partnership and communication skills; and ability to understand the details, as well as synthesize them into meaningful recommendations, conclusions, and management reporting.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

• Take on established reporting, as well as creating, automating and enhancing reporting to be real-time executive ready dashboards and visuals

• Utilize Excel, SQL and Tableau for Data Visualization

• Navigate and manipulate SharePoint and Confluence

• Team player, takes initiative and proactively solves problems

• Building and maintaining a strong working relationship with senior LOB supervisors to ensure the control environment remains robust and relevant

• Management, analysis, and performance of key control tasks for the business as requested

• Active participation in governance routines that may include preparing and presenting documentation to both diverse and senior audiences

• Undertaking program-wide initiatives to enrich the control framework, including identification/resolution of Audit

• Issues, and performance of deep-dives to identify control weaknesses or gaps in processes/activities that require remediation

• Collaborating with key control/support partner groups to improve the quality of supervisory reporting/tools and controls/monitoring processes

• Work within a team to ensure transparency and consistency of roles, processes, and accountabilities, and enhance governance and associated documentation as identified

• Driving operational risk program deliverables as directed from senior team leaders that included but not limited to

• Risk and Control Self Assessments, key metrics, and operational event reporting

Required Qualifications:

• 3+ years recent experience in a Risk & Control environment

• Jira, SharePoint, Excel, Tableau and SQ

• Hands on Reporting/SharePoint/Data Management experience

• Communicates complex technical subject matter into clear, concise language suited for various audiences

• Demonstrated increasing levels of accountability and ownership

• Demonstrated ability to operate as a change agent and driving change across diverse stakeholders' groups

• Strong collaboration and partnering skills with ability to positively influence and motivate teams

• Comfortable with ambiguous situations capable of analyzing, simplifying, and collaborating to solve complex problems

• Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight

• Ability to coordinate and drive execution of priorities and meet deadlines to adhere to policies and standards

• Can quickly "connect the dots" to demonstrate ability to identify and perform thematic analysis

• Competency with Microsoft Office: Outlook, Word, PowerPoint, Excel

Desired Qualifications:

• Prior GT BofA experience

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Research

Shift:

Hours Per Week: