Technology Services Administrator

Sheppard, Mullin, Richter & Hampton LLP, an Am Law 50 firm, is seeking a Technology Services Administrator based in the Century City office.
The Technology Services Administrator ("TSA") is responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office.

Responsibilities
Primary Responsibilities and Expectations
Manage and support technology hardware

• Install upgrades as required
• Troubleshoot problems with equipment and work with vendors or other IT personnel to resolve
• Dispose of equipment according to firm approved procedures
• Follow Asset Management Procedures and update database in real-time

Video Conferencing for inter and intra-office conferences

• Set up and monitor video conferences
• Maintain Video Conference equipment

Provision and decommission accounts and equipment

• Provision and decommission network accounts
• Provision and configure mobile devices and applicable apps
• Image and provision new desktops and laptops

Essential Functions Of Job

• Provide excellent customer service and timely resolution to end-user technology issues
• Effectively communicate with end-users, peers, vendors, and management
• Follow best practices for hardware deployments and upgrades
• Create service tickets to track technology issues
• Take ownership of tickets escalated from the help desk
• Provide meeting support – video conferences, webinars, and presentations
• Maintain office AD security and distribution groups
• Adhere to Information Security policies and procedures
• Assist with IT projects and initiatives
• Must be available to work fully onsite Monday through Friday
• Occasional after hours and/or weekend support for high priority requests

Qualifications And Experience
Required Qualifications:

• Experience with Windows 11, Office 365, Document Management Systems (NetDocuments, iManage, etc.), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services.
• A basic understanding of Internet protocols, data connectivity methods and remote access technologies.
• Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus.
• Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers. Individual will work as part of the Information Technology Team providing 24x7 support as needed.
• Must have excellent written and verbal communication skills.

Preferred Qualifications

• Minimum of 3 years in a Microsoft Environment.
• Medium to Large environment preferred.

Education
Preferred: Bachelor's Degree

Computer/Software Knowledge
Required: Windows 11, Office 365, Adobe Acrobat, Active Directory

Work Environment

• This position requires that you work physically in our Century City office Monday through Friday.
• The TSA will work in an office building with multiple floors. Access will be by stairs or elevator.
• Will also work in a server room periodically.
• Position is expected to take emergency calls for tickets escalated to them outside of business hours in regards to users or problems with technology equipment at their office location.
• Occasional overtime will be required.

Travel Requirements

• Up to 10% travel for cross support between other SMRH offices.
• The TSA may be required for occasional light travel to local venues or hotels to assist with technology needs such as setup or delivery of equipment.

California: The public salary range is $41.00 to $59.00 per hour.
We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Sheppard Mullin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, national or ethnic origin, ancestry, citizenship, age, marital status, protected medical condition, physical or mental disability, veteran status, or any other characteristics protected by law.