EPC Warranty Manager

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America.

Job Description Summary:

The EPC Warranty Manager is responsible for the day-to-day management of warranty cases across a global network, including its distributors and Subcontractors.

Job Description:

• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Position Responsibilities and Duties:

• Set the vision and multi-year roadmap for a centralized Warranty organization supporting PV, BESS, Technical Services, and HV; aligning with corporate goals and BU delivery plans
• Recruit, hire, train, and develop a high-performing warranty team while implementing retention strategies, performance management systems, and career development programs to build organizational capability and ensure continuity of warranty operations across multiple EPC projects.
• Review, respond, and track to completion to all warranty claims submitted for EPC projects.
• Utilize broad industry knowledge to manage claims according to EPC contracts, Vendor contracts, and best industry practices.
• Develop relationships with outside vendors across SOLV's service area and potential service areas to provide competitive pricing for work not performed by SOLV Technicians.
• Facilitate quick response to valid warranty claims by dispatching and managing internal and external resources across multiple diverse geographical regions.
• Review all incoming repair quotes and coordinate pricing for all aspects of remediation, including but not limited to field labor time, SCADA time, HV time, material, equipment, and subcontractors.
• Coordinate and support Operations and Legal departments to issue responses to legal notices as well as issue notices to vendors and subcontractors as necessary.
• Review and approve all invoices associated with EPC warranty work.
• Manage all purchase orders and subcontracts associated with EPC warranty work.
• Track and report, monthly, actual cost verses estimated/forecast.
• Provide monthly report to the Executive Committee on key warranty areas of focus and improve efficiency.
• Ensures Warranty budget is on track to meet SOLV's financial goals.
• Review field reports to improve budgets and annual operating costs.
• Provide feedback to EPC design and construction group on issues found throughout the warranty lifecycle with a goal to produce a higher quality project to the clients and reduce SOLV's warranty costs.
• Work with Business Development Manager to prepare adequate reserve estimates for new projects.
• Review all EPC contract warranty language and propose modifications and redlines to manage company risk.
• Provide historical failures to Business Development Manager for proposals or during contract negotiation as needed.
• Input into estimating and establishing cost parameters, budgets, initiatives, and potential ROI.
• Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Complete other responsibilities as assigned.

Objectives or Goals to Measure Performance:

• Adherence to SOLV and other Company policies and procedures.
• Work within SOLV's business processes and ensure an efficient working environment.
• Quality control: accurate work product, integrity, and excellence of completed project repairs.
• Customer/Client Satisfaction.
• Rapid resolution to warranty claims submitted.
• Timeliness in responding to filed claims and facilitation of repairs.
• Effective coordination of SOLV projects with client priorities.
• Improved user proficiency and user satisfaction.
• Continual personal growth and education.

Minimum Skills or Experience Requirements

• 5-10 years of experience in Utility Scale Solar Project Management or Construction.
• Ability to comprehend and communicate complex technical explanations.
• Excellent written and verbal English communication skills.
• Excellent customer service and interpersonal skills to work with others under all situations.

• Able to work within a project team, as well as to analyze, troubleshoot and prioritize problems independently.

• Strong analytical and quantitative skills.

• Understand safety principles, to safely work on equipment.
• Demonstrate computer knowledge (Microsoft Office / ERP software)

• Able to work in a fast-paced environment.

• Proficiency and knowledge of office practices, procedures, and equipment.

Physical Demands and Environmental Conditions:

• Ability to work in a high stress environment.
• Requires frequent stooping, bending, crouching, reaching, handling, sitting, standing, walking, and lifting 20 or more lbs.
• Constant ability to see details at close range and at a distance, hear, talk, and possess depth perception.
• Extended periods of time sitting in front of computer using finger dexterity, and near and far vision.
• The noise intensity level is low.

SOLV Energy Is an Equal Opportunity Employer

At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law.

Benefits:

Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay.

Compensation Range:

$124, $165,014.00

Pay Rate Type:

Salary

SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team.

In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting.

Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter.

Job Number: J12099

If you're interested in a meaningful career with a brighter future, join the SOLV Energy Team.