Post Submission Specialist

Location: Remote

Reports to: Manager, FileSmart Services

At Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of our 5 Core Values: Sense of Urgency, Delivering Results, Accountability, Positive Attitude, and Success Driven.

In this role, you'll take ownership of outreach efforts, initiating and managing a high volume of calls, asking strategic questions, and verifying key details to ensure accuracy and reliability. The ideal candidate thrives in a fast-paced environment, skillfully managing multiple priorities while maintaining exceptional attention to detail. They remain focused and composed under pressure, demonstrating initiative to see projects through concept to completion with minimal supervision. We need someone who is highly organized, focused, and takes pride in producing precise, error-free work.

About the department

The FileSmart department assists our automotive dealership clients with increasing their warranty parts and labor reimbursement rates with their manufacturers

About the Role

The Level 1 Post Submission Specialist or Rebuttal Administrator is responsible for completing any post-submission requests from manufacturers to finalize the warranty rate increase process. This position is responsible for completing outbound survey calls, reviewing dealership repair order documentation, and working closely with clients and internal teams to ensure success of our warranty reimbursement filing process.

What You Will Need

• 1+ years automotive industry experience
• Demonstrates enthusiasm and persistence in communicating with clients and team members
• Must be able to work independently, execute defined processes, and be well organized
• Must have strong analytical skills and pattern recognition skills
• Must be attentive to detail, able to effectively manage time, manage multiple accounts and priorities, and able to work well in a remote environment
• Strong knowledge of Google Workspace and Microsoft Office
• Ability to learn new software applications and be comfortable working on diverse types of computer programs

Essential Duties

• Complete post-submission requests from manufacturers, such as performing outbound surveys via phone, reviewing dealer repair orders, and preparing response letters to the manufacturer
• Effectively communicate with client Dealership Management, internally and with Dealership Management via phone and email
• Translate information from client invoices to Excel for submission to automotive manufacturer
• Utilize proprietary software to identify patterns in dealer's warranty data
• Review daily/weekly reports and provide updates to management as necessary
• Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
• Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc.
• Other duties and special projects assigned or approved by management

• Comprehensive health, vision, and dental insurance
• Employer-paid short- and long-term disability and life insurance
• 401(K) with competitive company match
• Equity participation through Dynatron's Equity Incentive Plan
• 11 paid holidays
• Branded welcome swag and home office setup support for remote employees
• Culture grounded in our 5 Core Values:
• Success Driven - We strive for excellence with grit and continuous improvement
• Delivering Results - We don't confuse effort with impact
• Sense of Urgency - We act decisively and prioritize what matters
• Accountability - We take ownership of our work and its outcomes
• Positive Attitude - We bring energy and optimism to every interaction

Dynatron Software is an Equal Opportunity Employer and encourages all qualified individuals to apply.

Compensation: $18 - $21 /hr

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