Account Manager

6 days ago

Seattle, Washington, United States INIT Innovations in Transportation Inc Full time

INIT Innovations in Transportation, Inc. is looking for an Account Manager to join our sales team. We are an established industry-leader of Intelligent Transportation Systems (ITS) solutions for public transit. INIT's North American headquarters is in Chesapeake, Virginia and has been ranked as the #1 small company in Inside Business' list of Best Places to Work for 4 years running and are now members of their "hall of fame."

The Account Manager owns the full business relationship within assigned transit agency accounts. This includes renewals, upsells, expansions, and new business (RFP driven) inside the account as assigned.

Account Managers are responsible for account planning, customer engagement, proposal coordination, and revenue growth across INIT's CAD/AVL and fare collection portfolio. The role blends sales, relationship management, technical understanding, and strategic planning.

Key Responsibilities

Customer Relationship Management

  • Build strong, multi-level relationships with transit executives, operations staff, maintenance teams, and procurement.
  • Conduct regular meetings, Quarterly Business Reviews, and site visits (minimum 3 annually).
  • Proactively identify risks, issues, and improvement opportunities.

Account Growth & Opportunity Development

  • Own revenue growth within assigned accounts through upsells across INIT's product suite.
  • Identify customer needs, scope expansions, and develop business cases.
  • Lead RFP capture strategy for new business within existing accounts.
  • Ensure timely renewal of support & maintenance agreements.

Proposal & Commercial Management

  • Collaborate closely with Account Proposal Managers (APMs) to develop high-quality proposals.
  • Coordinate SOW development, pricing validation, and internal approvals.
  • Review contracts, manage signature workflows, and ensure Salesforce data accuracy.

Operational Discipline & Reporting

  • Maintain accurate pipeline, forecasts, and opportunity data in Salesforce.
  • Prepare account plans, customer updates, and health reports.
  • Escalate issues promptly and manage follow-through across departments.

________________________________________

Qualifications

  • Bachelor's degree in technical or business field.
  • Experience within public transit, ITS, or similar complex B2B and B2G environments.
  • 3+ years in account management or technical sales.
  • Strong communication, strategic thinking, and negotiation skills.
  • Salesforce and Microsoft 365 proficiency.

Work Location:We're looking for candidates that are located close to our Seattle, WA office (hybrid schedule) or that can work remotely. Preference will be for candidates with significant public transit experience.

Benefits:

INIT offers challenging tasks and responsibilities in a successful team with a pleasant working atmosphere and the opportunity for personal and professional growth. We offer a generous vacation package, 401K, medical, dental, disability and life insurance.

To learn more, please visit our website at

INIT IS AN EQUAL OPPORTUNITY EMPLOYER

Experience

Required

  • 3 year(s): Experience within public transit, ITS, or similar complex B2B and B2G environments.
Education

Required

  • Bachelors or better in Business or related field

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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